• **WALK IN FOR Fresher's for international voice process hiring- Noida*** • *Job description** • **B.tech ,M.tech, BCA, BE and MCA candidate is not eligible*** • *Walk-In Drive for Customer Support Executive HCL Tech** • *Profile - Voice, customer service.** • *HCL Tech Hiring for UK/US Voice Process 23 *Mar2026 to 25 Mar 2026 Mega* Walk in directly.** • *Designation:** **Customer Care Representative-Freshers** • *Any Grad/UG can apply (No Regular Students / No Law Graduate)** • *For Fresher's role B.tech ,M.tech, BCA and MCA candidate is not eligible** • *Interview Location: -** **HCL Technologies, A- 8 & 9, Block A, Sector 60, Noida, Uttar Pradesh 201301 nearest metro Sector 59 Noida** • *Two Ways Cabs Available** • *Walk-in Date- 23 *Mar 2026 to 25 Mar 2026*** • *Timing- 11am-2:00 pm** • *Contact Person -Urmika Mehta** • *Job Description - Customer Service Executive** **Candidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from UK/US customers.** • *Work Experience & Qualification criteria:** • **Excellent communication skills - both verbal and written - with a professional telephone etiquette** • **Helpful, empathetic, and enthusiastic about customer service** • **Freshers in UK/US Inbound calling preferably in Banking domain** • *Job Description** • **Answer all inbound queries as per call flow procedure.** • **Adherence to process to ensure high quality and customer service.** • **Follow escalation procedures for issues uncontrollable at agent level First call resolution.** • **Break schedule adherence.** • **Involvement in motivational activities, implementing feedback given during monitoring sessions.** • **Updating various logs like escalation log, complaint tracker etc.** • **Ensuring data security - proprietary data of customers** • *Pls Don't carry Laptop for the F2F interview**