Job description

HCLTech | Walk-In Drive | Technical Support | 21st Feb 26 | Hyderabad

Interested candidates can walk in for an interview on:

Dates: 21st Feb 26

Timing: 10:30 AM - 2:00 PM

Walk-In Address: HCLTech office, Building H-01B, Avance Business Hub, Phase 2, HITEC City, Hyderabad, Telangana 500081 Work Location: Hyderabad

Contact Persons: Ashish Durgapal

Please carry:

• 2 Updated Resume
• 1 ID Proof (Do not bring any laptops, pen drives, or electronic devices)

Technical Troubleshooting Support Executive (Blended Process)

Designation : Associate /Analyst

• Experience Required : 1.5+ years

Perks & Benefits:

• Shift Timings: Rotational Shifts
• Working Days: 5 Days (Work from Office)
• Week Offs: Saturday & Sunday Fixed Off
• Cab Facility: Both Sides (chargeable)
• Employment Type: Full-Time

Job Profile Responsibilities

• Minimum 1 year of hands-on experience in CHAT channel in customer care or technical troubleshooting process
• Willingness to work in a high-pressure, fast-paced environment with tight deadlines and dynamic priorities.
• Open to working in 24/7 rotational shifts, including night shifts and weekends.
• Prior experience or understanding of the advertising ecosystem, including buy-side (advertisers, agencies) or sell-side (publishers, SSPs) platforms.
• Familiarity with campaign management, performance marketing, and digital advertising tools is a plus.

Required Technical Skills

• Basic knowledge of web page designing , HTML , CSS and JavaScript .
• Proficient in multitasking and prioritizing tasks to meet deadlines.
• Solid grasp of web development fundamentals including browser behavior, cookies, tracking pixels, and page load dynamics.
• Excellent written and verbal communication, with the ability to adapt tone and style based on the audience.
• Demonstrates empathy, ownership, and sincerity when addressing customer concerns and requirements.

Communication Skills

• Excellent communication, organization, and client-facing skills.
• Effective feedback delivery tailored to analysts‘ skills and tenure.

General Requirements for All Roles

• Shift : US Shifts (Night Shifts)
• Customer Service Skills : Empathy, ownership, and sincerity are crucial.
• Qualification : Any graduate ( we are not hiring undergrad or people with Internship experience)

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