Walk In Date- 28 Mar 26 (Sat) Walk In Time- 12:00 PM - 6:00 PM Walk In Venue-TELUS Digital, 6th Floor, Tower-B, Building No.2, Infospace Limited IT/ITES SEZ, Sector-21, Gurugram, Haryana 122016. Role & responsibilities • Respond to inbound and outbound calls related to healthcare insurance, claims, billing, and eligibility • Assist US-based members and providers with accurate and timely information • Maintain a strong understanding of healthcare benefits, medical terminology, and insurance workflows • Accurately document customer interactions and transactions in the system • Ensure HIPAA compliance and protect patient privacy at all times • Meet and exceed key performance metrics including quality, customer satisfaction (CSAT), and Average Handling Time (AHT) • Collaborate with internal teams for escalation resolution and process improvement • Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan options, maximize the value of their health plan benefits and choose a quality care provider • Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance • Assist customers in navigating the member website, and other websites while encouraging and re-assure them to become self-sufficient Preferred candidate profile • Minimum 6 months to 3 years of experience in the International voice process • Excellent verbal and written communication skills in English • Strong interpersonal skills with the ability to remain patient and empathetic • Comfortable working night shifts and rotational offs • Basic computer literacy and typing skill • Experience with international healthcare insurance processes (e.g., claims adjudication, EOB, authorizations) • Knowledge of HIPAA regulations • Graduate in any stream (preferably Life Sciences, Healthcare, or related fields) • Undergraduates with relevant BPO experience are eligible to apply • Knowledge of billing practices and procedures preferred • Proficiency with word processing and spreadsheet software and required Perks & Benefits • CTC Range- 3.2 LPA - 3.7 LPA • Paid training and continuous development • Cab Facility (Pick Up & Drop) or Transport Allowance • Medical Insurance • Life Insurance