Job Summary:

HR Service Jobs is actively hiring enthusiastic and customer-focused individuals to join our dynamic team as Voice Process Telecallers in the BPO sector. As a Telecaller, you will be the first point of contact for customers, addressing their inquiries, resolving issues, and ensuring a seamless communication experience. This role is ideal for those looking to launch or grow a career in customer support with one of the most rapidly growing sectors in the service industry.
Key Responsibilities:

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Handle inbound and outbound calls in a professional manner

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Provide accurate information and resolve customer queries efficiently

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Maintain customer records by updating account information

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Meet daily/weekly/monthly call targets and service level agreements (SLAs)

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Escalate complex issues to the appropriate department or supervisor

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Follow up with customers to ensure full resolution of issues

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Adhere to compliance guidelines and standard operating procedures

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Provide excellent customer service to maintain customer satisfaction and retention

• Required Skills and Qualifications:
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Minimum High School Diploma or equivalent; Graduation preferred

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Proficient in English and at least one regional language (Hindi, Tamil, Telugu, Kannada, etc.)

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Excellent verbal communication and listening skills

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Basic computer knowledge and typing speed of at least 25-30 WPM

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Ability to handle stress and remain calm under pressure

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Must be customer-oriented with good interpersonal skills

• Experience:
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0–2 years of experience in a customer service or telecalling role

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Freshers with excellent communication skills are welcome to apply

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Prior experience in a BPO or call center is an added advantage

• Working Hours:
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Rotational Shifts (Day/Night) based on project requirements

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6-day work week with 1 rotational week off

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Flexible shifts available for students or part-time applicants

• Knowledge, Skills and Abilities:
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Strong problem-solving and critical-thinking abilities

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Ability to multitask and manage time efficiently

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Positive attitude, self-motivated, and goal-oriented

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Willingness to learn and adapt to new processes and tools

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Knowledge of CRM systems and call handling software is a plus

• Benefits:
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Competitive salary with performance-based incentives

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Paid training and skill development programs

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Work-from-home opportunities for eligible candidates

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Health insurance and employee wellness programs

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Career growth and internal promotion opportunities

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Employee referral bonuses

• Why Join HR Service Jobs?
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Work with a fast-growing and reputable BPO service provider

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Be part of a vibrant and inclusive team environment

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Gain valuable customer service experience

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Opportunity to work with leading national and international clients

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Start a long-term career with continuous learning and growth

• How to Apply:

Interested candidates can apply by submitting their updated resume us or apply directly through our careers portal.