Job Description

We are seeking a highly skilled Unified Communications Engineer with deep expertise in Microsoft Teams Voice and Meetings, and working knowledge of Cisco Webex and Zoom platforms. The ideal candidate will have hands-on experience with enterprise-grade collaboration tools, video conferencing infrastructure, and voice systems, along with a strong understanding of supporting network and system environments.

Responsibilities

• Troubleshoot Teams and Zoom meeting issues, including call quality and feature-related problems
• Use advanced diagnostic tools and Call Quality Dashboard to resolve user voice/video issues related to teams meetings.
• Recommend meeting configurations based on user requirements and document solutions
• Manage and maintain emergency 911 services and voice terminations
• Liaise with service providers for PSTN-related issues
• Monitor and manage SBC trunk utilization and certificates
• Configure and maintain Auto Attendants and Call Queues for call routing
• Generate and analyze reports from Teams Admin Center for quality and usage insights
• Maintain up-to-date documentation and educate users/ service desk.
• Coordinate voice numbering and dialing plans in compliance with global standards
• Ensure firewall and network configurations support optimal voice/video performance

Qualifications

Product Knowledge

• Microsoft Teams Admin Center
• PowerBI CQD
• Teams Phones
• AudioCodes SBC
• EGW (Emergency Gateways)
• VMware vSphere / ESXi

Skills & Tools

• Power BI – Call Quality Dashboard Reporting
• PowerShell Scripting
• Network topology design and troubleshooting for Teams infrastructure
• Understanding of firewalls, NAT, and other network elements impacting voice/video
• Strong grasp of E.164 dialing schemes (NANP, IDD)
• Experience with DID assignment and PSTN provisioning
• Trunk utilization and certificate management
• Auto Attendants and Call Queue configuration
• Documentation and knowledge base creation

About Us

At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.

Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.