You'll be part of global teams across Bupa markets You'll get to work on building innovative digital health solutions

About Our Client

Bupa is a leading international healthcare company, established in 1947.

Job Description

The accountabilities and responsibilities of the role will vary according to the specific assignment(s) at any one time:-

Transitions (End-to-End)
Own complex multi-process transitions from global locations (UK/APAC/Others). Create and govern transition frameworks, wave plans, tollgates, risk registers. Lead discovery, KT, shadow, reverse-shadow, and go-live phases. Track benefits, FTE realization, and productivity ramp-up. Be escalation point for all critical transitions.

Service Management
Establish service governance (SLAs, KPIs, cadence, escalation models). Build run-state operating model across teams. Design controls for performance, quality, and risk. Drive continuous improvement & standardization.

Business Packs & Leadership Reporting
Own Executive Business Packs for: Client leadership Global capability heads Internal GCC leadership Create dashboards: transition health, capacity, benefits, risks, delivery maturity. Convert data into executive narratives and insights.

Stakeholder & Governance
Partner with global process owners and business heads. Run steering committees and governance calls. Influence without authority.

The Successful Applicant

Experience & Skills

• 10-14+ years in GCC/Shared Services/Consulting.
• Strong transition + service management background.
• Has run multi-country / multi-process transitions.
• Excellent in:
• Executive communication
• Business storytelling
• Governance design
• Strong Excel, PowerPoint, PowerBI, data-to-insight skills.
• Proven experience in working on multiple concurrent projects.
• Proven experience in process change, including reconciliation of outputs.