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Trainee.Service Excellence

india, Maharashtra, Mumbai

Full–time

Posted on: a month ago

  • Undergo structured training to understand the company's service standards, culture, and best practices in customer service.

  • Interact with customers through multiple channels such as phone, email, chat, or in-person to address inquiries, issues, and requests.

  • Assist in resolving customer concerns by providing appropriate solutions and ensuring overall satisfaction.

  • Follow service excellence guidelines to maintain high-quality interactions that meet or exceed organizational standards.

  • Collect and document customer feedback to identify areas for service improvement and support continuous enhancement initiatives.

  • Maintain accurate records of customer interactions, inquiries, and resolutions for reporting and tracking purposes.

  • Continuously develop skills in communication, problem-solving, and customer service techniques through learning and practice.

  • Support the team in achieving customer retention goals and contributing to a positive service culture.