Job Summary

Data - Join our dynamic team as a TL-Performing Servicing professional where you will leverage your expertise in MS Excel to enhance our mortgage servicing operations. With 6 to 8 years of experience you will play a crucial role in investor accounting and reporting as well as loan administration. This night shift office-based role offers the opportunity to make a significant impact on our companys success and contribute to the financial well-being of our clients.

Responsibilities

• Oversee the daily operations of mortgage servicing to ensure efficient and accurate processing.
• Utilize advanced MS Excel skills to analyze and report on servicing data driving improvements in performance.
• Collaborate with cross-functional teams to enhance investor accounting and reporting processes.
• Ensure compliance with industry regulations and company policies in all servicing activities.
• Provide expert guidance on loan administration focusing on optimizing processes and reducing errors.
• Develop and implement strategies to improve customer satisfaction and retention.
• Monitor and evaluate team performance providing feedback and support to achieve departmental goals.
• Coordinate with stakeholders to resolve complex servicing issues and enhance service delivery.
• Lead initiatives to streamline workflows and increase operational efficiency.
• Maintain up-to-date knowledge of industry trends and best practices in mortgage servicing.
• Support the development and training of team members to build a high-performing team.
• Contribute to the continuous improvement of servicing systems and tools.
• Drive innovation by identifying opportunities for process automation and technology enhancements.

Qualifications

• * Possess strong expertise in MS Excel including advanced functions and data analysis capabilities.
• Have experience in investor accounting and reporting within the mortgage loan domain.
• Demonstrate knowledge of loan administration processes and best practices.
• Exhibit excellent problem-solving skills and attention to detail.
• Show ability to work effectively in a night shift office-based environment.
• Display strong communication and interpersonal skills to collaborate with diverse teams.
• Hold a proactive approach to identifying and implementing process improvements.

Certifications Required

• Microsoft Office Specialist: Excel Certification