1. Overview:

• The Telecaller plays a crucial role in generating leads, building relationships with potential clients, and contributing to the overall sales growth of the company. This role requires strong communication, persuasive sales skills, and a dedication to providing excellent customer service. The primary objective is to schedule appointments and qualify leads for the sales team.

2. Key Responsibilities:

• Making a high volume of outbound calls to potential clients using provided lead lists and scripts.

• Qualifying leads by identifying their needs and determining their suitability for the company's products or services.

• Effectively communicating product/service information and benefits to potential clients.

• Handling objections and addressing customer concerns professionally and persuasively.

• Scheduling appointments for sales representatives to meet with qualified leads.

• Accurately recording and updating customer information in the company's CRM system.

• Maintaining detailed records of all calls made and their outcomes.

• Collaborating with the sales team to ensure a smooth lead handover process.

• Meeting or exceeding daily/weekly call volume and appointment scheduling targets.

• Identifying and reporting on potential sales opportunities and market trends.

3. Technical Skills:

• Proficiency in using CRM software (e.g., Salesforce, HubSpot).

• Excellent computer literacy, including proficiency in Microsoft Office Suite.

• Experience with VoIP phone systems.

• Ability to quickly learn and adapt to new software and technologies.

4. Required Qualifications:

• High school diploma or equivalent; Bachelor's degree preferred.

• Proven track record of success in a telecalling or customer service role (minimum 1 year experience).

5. Skills & Experience:

• Communication Skills: Exceptional verbal and written communication skills are essential. This includes active listening, clear articulation, and the ability to adapt communication style to different individuals.

• Sales: Proven ability to persuade and influence potential clients, overcome objections, and close sales. Experience with sales targets and achieving quotas is highly desirable.

• Sales and Business Development: Understanding of sales principles and the ability to contribute to the overall business development strategy. A proactive approach to lead generation and qualification is essential.

• Customer Service: A commitment to providing exceptional customer service, building rapport, and maintaining positive relationships with clients. Handling difficult conversations with professionalism and empathy is vital.

• Technical Skill: Proficiency in using CRM software and other relevant technologies, coupled with the ability to quickly adapt to new systems and tools. Demonstrated ability to manage data accurately and efficiently.