Role: Salesforce Service Cloud Technical Lead (Immediate Joiners)

Location: Hyderabad, Telangana (On-site/Hybrid)

Experience: 8+ Years

Employment Type: Full-Time

Role Summary

We are looking for a hands-on Technical Lead to drive the end-to-end delivery of complex Salesforce Service Cloud solutions. You will be the bridge between business requirements and technical execution, leading a team of developers while ensuring the architecture is scalable, secure, and optimized. The ideal candidate has a deep mastery of the Service Cloud ecosystem and a proven track record of leading large-scale enterprise implementations.

Key Responsibilities

• Technical Leadership: Lead a team of 5–8 developers and admins; conduct rigorous code reviews and enforce best practices (Bulkification, Error Handling, Modular Design).
• Solution Architecture: Design end-to-end service solutions, including Case Management, Omni-Channel, Knowledge Management, and Entitlements.
• Modern Service Features: Lead the implementation of Agentforce (AI Agents), Einstein Bots, and Service Cloud Voice (integrations with Amazon Connect or Genesys).
• Custom Development: Architect and build complex components using Lightning Web Components (LWC) and Advanced Apex (Asynchronous processing, Batch, Queueable).
• Integration: Design and manage secure integrations using REST/SOAP APIs, Platform Events, and middleware tools like MuleSoft or Boomi.
• DevOps & Governance: Own the release management process using tools like Copado, Gearset, or Jenkins; maintain branching strategies in Git.
• Stakeholder Management: Collaborate with Product Owners and Architects to translate business vision into technical roadmaps and effort estimations.

Required Technical Skills

• Salesforce Core: 8+ years of experience with at least 4 years specifically in Service Cloud.
• Development: Expert-level proficiency in LWC, Apex, SOQL, and JavaScript.
• Automation: Mastery of Salesforce Flow (Record-triggered, Scheduled, Screen flows) and migration from legacy automations.
• Data Modeling: Strong experience in designing complex relational data models and handling Large Data Volumes (LDV).
• Security: Deep understanding of the Salesforce Security Model (Shield, Encryption, Event Monitoring, and Fine-grained Sharing).

Preferred Qualifications

• Certifications (Mandatory): Salesforce Certified Service Cloud Consultant, Platform Developer II.
• Certifications (Preferred): Application Architect or System Architect.
• AI Exposure: Hands-on experience with Einstein GPT or Agentforce is a major plus in the 2026 landscape.
• Industry Knowledge: Experience in BFSI, Healthcare, or Retail sectors.

Behavioral Competencies

• Mentorship: A passion for coaching junior talent and building a "culture of quality."
• Analytical Thinking: Ability to debug complex production issues under pressure.
• Communication: Exceptional verbal and written skills for high-level stakeholder presentations.