As a Team Leader for the International Call Center Customer Support / IT Helpdesk team in India, your role involves leading and managing a team of support agents to ensure exceptional customer service delivery. Your responsibilities include:

- Leading and managing a team of customer support agents in a high-volume call center environment.
- Ensuring team performance meets or exceeds KPIs and SLAs.
- Providing training, coaching, and mentorship to team members for skill enhancement.
- Handling escalated customer issues and providing timely resolutions.
- Monitoring call quality and providing feedback to agents for service improvement.
- Collaborating with other departments for seamless service delivery and customer satisfaction.
- Preparing and presenting reports on team performance and customer feedback to management.
- Conducting regular team meetings for updates, policies, and procedures communication.

Qualifications required for this role:

- 4-9 years of experience in customer support or IT helpdesk environments.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Proficiency in customer relationship management (CRM) software and ticketing systems.
- Ability to analyze data and generate reports for performance tracking.
- Strong problem-solving skills and ability to handle escalated issues effectively.
- Familiarity with IT support processes and troubleshooting techniques.
- Ability to work in a fast-paced environment and manage multiple priorities. As a Team Leader for the International Call Center Customer Support / IT Helpdesk team in India, your role involves leading and managing a team of support agents to ensure exceptional customer service delivery. Your responsibilities include:

- Leading and managing a team of customer support agents in a high-volume call center environment.
- Ensuring team performance meets or exceeds KPIs and SLAs.
- Providing training, coaching, and mentorship to team members for skill enhancement.
- Handling escalated customer issues and providing timely resolutions.
- Monitoring call quality and providing feedback to agents for service improvement.
- Collaborating with other departments for seamless service delivery and customer satisfaction.
- Preparing and presenting reports on team performance and customer feedback to management.
- Conducting regular team meetings for updates, policies, and procedures communication.

Qualifications required for this role:

- 4-9 years of experience in customer support or IT helpdesk environments.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Proficiency in customer relationship management (CRM) software and ticketing systems.
- Ability to analyze data and generate reports for performance tracking.
- Strong problem-solving skills and ability to handle escalated issues effectively.
- Familiarity with IT support processes and troubleshooting techniques.
- Ability to work in a fast-paced environment and manage multiple priorities.