📄 Job Description Job Title: Learner Success Mentor Location: Mumbai (Marol) Employment Type: Full-time 🌟 About the Role We are looking for a passionate and student-focused Learner Success Mentor who will play a key role in guiding learners throughout their program journey. This role requires strong communication, ownership, and a customer-first mindset to ensure an exceptional learner experience. 🎯 Key Responsibilities • Resolve day-to-day learner queries within defined SLAs • Mentor learners through regular interactions (calls, emails, WhatsApp) • Provide academic guidance, motivation, and goal-setting support • Track learner progress and engagement data • Share weekly milestones and ensure learners stay on track • Identify learner challenges and proactively provide solutions • Manage multiple learners efficiently while maintaining quality engagement 🧠 Skills & Competencies • Strong communication skills (spoken & written English) • Excellent active listening and problem-solving ability • High customer-centric approach • Strong time management and multitasking skills • Ability to build rapport and maintain learner relationships 🎓 Eligibility Criteria • Graduate in any discipline • Prior experience in mentoring, customer success, academic advising, or similar roles is preferred 💼 Work Details • 6-day working week • Weekends mandatory (Work From Home) • 1 weekly off (weekday)