A premium player in Luxury Apparel & High-End Retail operating upscale boutiques in Mumbai's flagship neighbourhoods (Juhu & Andheri). We specialise in curated designer collections and white‑glove customer experiences for affluent, style-conscious clientele across India.

Primary Title: Retail Store Manager - Luxury Apparel

Role & Responsibilities

• Lead day-to-day boutique operations across assigned stores in Juhu and Andheri, ensuring flawless execution of luxury service and brand standards.
• Drive sales growth and store KPIs through targeted coaching, clienteling strategies, and promotional execution.
• Recruit, onboard, train and mentor sales teams; set clear performance expectations and develop talent through regular feedback and coaching.
• Manage inventory lifecycle—replenishment, stock transfers, audits and shrinkage control—to preserve margin and availability.
• Deliver exceptional VIP experiences: manage appointments, personalised follow-ups, alterations coordination and after‑sales service to maximise lifetime value.
• Maintain visual merchandising, loss prevention and compliance with luxury brand guidelines to protect brand integrity and customer perception.

Skills & Qualifications

• Must-Have
• Luxury Retail Operations
• Visual Merchandising
• Inventory Management
• Point of Sale
• Clienteling
• Loss Prevention
• Preferred
• CRM Platforms
• Omnichannel Retail
• Multi-store Management

Qualifications

• Proven track record managing high-end apparel boutiques with strong commercial results and customer retention.
• Demonstrable ability to hire, coach and retain sales talent; comfortable setting and achieving KPI targets.
• Excellent customer service orientation with experience handling VIP clientele and personalised selling.
• Fluency in English and Hindi; Marathi advantageous. Willingness to work on-site across Juhu & Andheri, including weekends and peak periods.

Benefits & Culture Highlights

• Work in premium retail environments with opportunities for performance-linked incentives and skill development.
• Collaborative culture focused on high-touch service, professional growth and internal mobility.
• Exposure to curated designer assortments and direct engagement with luxury clientele and merchant teams.

Skills: inventory management,retail,visual merchandising,loss prevention,store,apparel,clienteling,store manager,customer