Role Description

As a ServiceNow Architect, you’ll be responsible for designs, configures, and overseeing the implementation of enterprise-grade solutions on the ServiceNow platform, bridging business needs with technical execution. Key responsibilities include creating scalable, secure architectures (ITSM, ITOM, CMDB, CSM, FSM), leading integrations (API, iPaaS), and providing technical leadership.

Key Responsibilities

• Solution Design & Architecture: Lead the end-to-end technical design and implementation of ServiceNow solutions, ensuring they are scalable, flexible, and maintainable.
• Technical Leadership: Act as a subject matter expert, providing guidance on platform capabilities, best practices, and industry trends to stakeholders.
• Integration Design: Build and manage integration between ServiceNow and other systems using tools like API, MID servers, and iPaaS (e.g., Mulesoft). Architect and implement API integrations (REST, SOAP, JDBC) between ServiceNow and third-party systems.
• Documentation & Governance: Create comprehensive technical architecture diagrams, configuration guides, and establish governance processes to ensure platform integrity and security.
• Platform Maintenance: Oversee platform upgrades, performance optimization, and technical debt management. Manage upgrades, update sets, performance monitoring, and cloning, ensuring system stability.
• Business Analysis: Translate complex business requirements into technical blueprints, ensuring alignment with organizational goals.
• Mentorship: Provide guidance, conduct code reviews, and mentor junior developers on best practices and development standards.