You will be responsible for analyzing, tracking, and resolving customer issues promptly to ensure the highest level of client satisfaction. This will involve using SQL/spreadsheets for data analysis and ad hoc analysis. You will need to identify alternate solutions when necessary and effectively communicate them to customers. It is essential to maintain a detailed understanding of product architecture, technical components, and application functionality. Additionally, you will assist in creating training materials related to product troubleshooting and usage, as well as setting up and documenting troubleshooting procedures for new product features. Clear and effective communication with customers, fellow support team members, and other internal teams will be key in this role.

Preferred Skills & Experience:
- 5-8 years of customer support experience for software applications
- 5 years of knowledge of and experience with SQL
- Experience with MAP and CRM-Salesforce
- Strong verbal and written communication skills with the ability to build relationships
- Experience describing technical concepts to a non-technical audience
- Ability to thrive in a team environment with aggressive goals
- Ability to work independently and prioritize effectively
- Experience working with Google Analytics is a plus
- Experience/knowledge of Salesforce integrations is a plus
- Experience in a SaaS environment is a plus
- Experience with ticketing systems Zendesk and JIRA is a plus

6sense offers benefits such as health coverage, paid parental leave, generous paid time-off and holidays, quarterly self-care days off, and stock options for full-time employees. The company ensures that employees have the necessary equipment and support to work effectively, whether at home or in the office. A growth mindset culture is embedded in all aspects of the company, from onboarding to ongoing learning and development opportunities, including access to the LinkedIn Learning platform. Employee well-being is a top priority, with quarterly wellness education sessions and events aimed at encouraging self-care and personal growth. 6sense is an Equal Employment Opportunity and Affirmative Action Employer, and qualified applicants will be considered without regard to various factors. If you require accommodation during the application process or have any inquiries, please contact [HIDDEN TEXT]. You will be responsible for analyzing, tracking, and resolving customer issues promptly to ensure the highest level of client satisfaction. This will involve using SQL/spreadsheets for data analysis and ad hoc analysis. You will need to identify alternate solutions when necessary and effectively communicate them to customers. It is essential to maintain a detailed understanding of product architecture, technical components, and application functionality. Additionally, you will assist in creating training materials related to product troubleshooting and usage, as well as setting up and documenting troubleshooting procedures for new product features. Clear and effective communication with customers, fellow support team members, and other internal teams will be key in this role.

Preferred Skills & Experience:
- 5-8 years of customer support experience for software applications
- 5 years of knowledge of and experience with SQL
- Experience with MAP and CRM-Salesforce
- Strong verbal and written communication skills with the ability to build relationships
- Experience describing technical concepts to a non-technical audience
- Ability to thrive in a team environment with aggressive goals
- Ability to work independently and prioritize effectively
- Experience working with Google Analytics is a plus
- Experience/knowledge of Salesforce integrations is a plus
- Experience in a SaaS environment is a plus
- Experience with ticketing systems Zendesk and JIRA is a plus

6sense offers benefits such as health coverage, paid parental leave, generous paid time-off and holidays, quarterly self-care days off, and stock options for full-time employees. The company ensures that employees have the necessary equipment and support to work effectively, whether at home or in the office. A growth mindset culture is embedded in all aspects of the company, from onboarding to ongoing learning and development opportunities, including access to the LinkedIn Learning platform. Employee well-being is a top priority, with quarterly wellness education sessions and events aimed at encouraging self-care and personal growth. 6sense is an Equal Employment Opportunity and Affirmative Action Employer, and qualified applicants will be considered without regard to various factors. If you require accommodation during the application process or have any inquiries, please contact [HIDDEN TEXT].