Job Title: Senior Manager – Quality

Department: Accounts Receivable

Experience: 11+ Years in US Healthcare

Work Location: Navi Mumbai / Hyderabad

Shift: US Shift

Roles And Responsibilities

• Lead and manage a quality team, ensuring high performance and engagement.
• Demonstrate strong skills in assessment, problem-solving, and policy administration/interpretation.
• Exhibit flexibility to quickly shift priorities, multitask, and manage simultaneous requirements in a fast-paced environment, ensuring all tasks are completed effectively.
• Maintain a process-oriented approach with strong organizational and prioritization skills.
• Interact with clients to understand key business priorities and identify opportunities for improvement.
• Collaborate with the broader Six Sigma community to tackle business challenges.
• Provide innovative leadership to drive quality performance across the organization.
• Direct the identification of gaps and implement improvements in various processes.
• Ensure the application of problem-solving techniques and root cause analysis where necessary.
• Deploy frameworks to enhance process performance on the shop floor.
• Work independently with minimal supervision, taking initiative and following up on assigned projects while fostering good partnership skills.
• Build strong relationships and effectively collaborate with individuals at all levels of the organization.
• Exhibit excellent communication, facilitation, and interpersonal skills.
• Proficient in Microsoft Office Suite, including Windows, Word, Excel, PowerPoint, and Visio.
• Manage day-to-day employee-related issues, providing appropriate resolutions.
• Coach, mentor, and motivate team members, fostering excellent employee engagement.
• Meet and exceed all expectations of the organization’s Quality Management System (QMS).

Required Skillset

• Experience: 11+ years in US Healthcare.
• Proven experience in managing a quality team within the US Healthcare and Revenue Cycle Management (RCM) sectors in Accounts Receivable or Medical Billing.
• Expertise in handling service quality.
• Strong awareness and expertise in Quality Management Systems (QMS).
• Knowledgeable in quality tools and concepts.
• Excellent people management skills.
• Strong communication and presentation abilities.
• Proficient in client relationship management.