About Engaze Digital Marketing Private Limited

Engaze Digital Marketing Private Limited is a growing digital marketing agency specializing in providing comprehensive social media management and customer support solutions for ecommerce clientele. We help ecommerce brands build strong online presence and deliver exceptional customer experiences.

Role Overview

We are looking for a Social Media Manager & Customer Support Specialist to join our team. In this role, you will manage social media accounts for our ecommerce clients, handle customer interactions, resolve customer queries and situations, and ensure a seamless customer experience across all digital touchpoints.

Key Responsibilities

- Manage and grow social media accounts across platforms (Instagram, Facebook, Twitter/X, LinkedIn, etc.) for ecommerce clients

- Create, schedule, and publish engaging social media content

- Monitor and respond to comments, messages, and reviews on social media platforms

- Handle customer support inquiries via phone calls, chat, and email

- Resolve customer complaints and escalate complex situations professionally

- Track and report on social media performance and customer support metrics

- Collaborate with the team to develop strategies for client growth

- Use AI tools to optimize content creation, scheduling, and customer response efficiency

- Maintain a positive brand image for all client accounts

- Manage multiple client accounts simultaneously

Requirements

- Minimum 1 year of experience in social media management or customer support

- Strong knowledge of social media platforms and best practices

- Experience with AI tools for content creation and workflow optimization

- Excellent verbal and written communication skills

- Ability to handle customer calls and manage customer interactions professionally

- Strong team collaboration skills

- Ability to multitask and manage time effectively

- Basic understanding of ecommerce operations

- Fluency in English (spoken and written) is mandatory; Hindi proficiency is a plus

Pay: ₹8,000.00 - ₹15,000.00 per month

Work Location: Remote