Company Description

Netimpact Solutions Private Limited is a global leader in social analytics and online customer care, empowering businesses to be more consumer-centric. Using proprietary tools like SYNTHESIS.AI, our expert teams extract actionable insights from social media and complaints data to drive process improvements and better business decisions. We provide 24/7 consumer engagement via social media, chat, and email, delivering a continuous pulse on consumer sentiments. With a presence in 8 countries and three offices in India, Netimpact Solutions is rapidly growing, enabling client success across diverse industries.

Role Description

🚨 We’re Hiring: Social Media Escalation Specialist (BPO)

If you know how to turn a public complaint into a brand win… this role is for you.

We’re looking for someone who can confidently handle customer escalations across X (Twitter), LinkedIn, Facebook, Instagram & Reddit—with speed, clarity, and the right tone.

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✨ What you’ll be doing:

• Managing and resolving social media escalations end-to-end


• Maintaining FRT & AHT without compromising quality


• Crafting sharp, empathetic, and brand-aligned responses


• Collaborating with internal teams for quick resolutions

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🎯 What we’re looking for:


• Minimum 2 years experience in Social Media process (BPO)


• Excellent communication skills (this one’s non-negotiable)


• Strong understanding of social media handling & escalations


• Graduate (mandatory)

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💼 CTC: Up to ₹29,000

⏰ Shifts: Rotational (Male) | Morning (Female)

📍 Location: [Add Location]

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If you can handle pressure, think fast, and communicate even faster — we’d like to meet you.

📩 Drop your resume or tag someone who fits perfectly.