As a Customer Service Representative at our company, your role involves responding to customer queries via phone and email in a timely and professional manner. You will be responsible for preparing and analyzing monthly and quarterly financial forecasts, accurately logging and managing customer queries, and monitoring compliance with SLA requirements. Additionally, you will conduct data analysis, prepare financial reports, and deliver customer service in line with service quality standards. You will also manage user registrations, control access to services and platforms, and collaborate with internal teams to resolve customer issues efficiently.

Key Responsibilities:
- Respond to customer queries via phone and email within established SLAs.
- Prepare and analyze monthly and quarterly financial forecasts.
- Log and manage customer queries using internal call management systems.
- Monitor and ensure compliance with internal and external SLA requirements.
- Conduct data analysis and prepare financial and business performance reports.
- Deliver customer service in accordance with agreed service quality standards.
- Manage user registrations and control access to services and platforms.
- Collaborate with internal teams to resolve customer issues effectively.

Qualifications Required:
- 4-5 years of experience in a client-facing role.
- Customer-focused with a strong commitment to delivering excellent service.
- Excellent communication skills.
- Strong numerical and analytical skills with high attention to detail.
- Ability to work effectively in a team-based environment.
- Comfortable using standard business technology independently.
- Excellent problem-solving skills with the ability to identify and implement effective solutions.
- Relevant experience in the automotive services industry will be an added advantage. As a Customer Service Representative at our company, your role involves responding to customer queries via phone and email in a timely and professional manner. You will be responsible for preparing and analyzing monthly and quarterly financial forecasts, accurately logging and managing customer queries, and monitoring compliance with SLA requirements. Additionally, you will conduct data analysis, prepare financial reports, and deliver customer service in line with service quality standards. You will also manage user registrations, control access to services and platforms, and collaborate with internal teams to resolve customer issues efficiently.

Key Responsibilities:
- Respond to customer queries via phone and email within established SLAs.
- Prepare and analyze monthly and quarterly financial forecasts.
- Log and manage customer queries using internal call management systems.
- Monitor and ensure compliance with internal and external SLA requirements.
- Conduct data analysis and prepare financial and business performance reports.
- Deliver customer service in accordance with agreed service quality standards.
- Manage user registrations and control access to services and platforms.
- Collaborate with internal teams to resolve customer issues effectively.

Qualifications Required:
- 4-5 years of experience in a client-facing role.
- Customer-focused with a strong commitment to delivering excellent service.
- Excellent communication skills.
- Strong numerical and analytical skills with high attention to detail.
- Ability to work effectively in a team-based environment.
- Comfortable using standard business technology independently.
- Excellent problem-solving skills with the ability to identify and implement effective solutions.
- Relevant experience in the automotive services industry will be an added advantage.