Candidates, please click in below link and apply to get further communication on your application. https://ltim.ripplehire.com/s/cOtAD Job Title - Service Level Manager Primary Skills - ITSM ticketing tools i.e ServiceNow, Cherwell, Symphony Summit etc. Experience - 5 to 8 yrs Location - Bangalore/Chennai/Hyderabad/Coimbatore Notice Period - Immediate to 30 days Roles and Responsibilities • Negotiate and manage Service Level Agreements (SLAs) and facilitate teams to meet targets • Ensuring that all SLAs, Operational Level Agreements (OLAs) and Underpinning Contracts (UC) are appropriate for the agreed service level targets • Provide monthly SLA performance reports (Critical Service Levels, Key Measurements and Critical Deliverables) • Provide input for SLA changes and modifications, participate in negotiating changes to service levels • Develop and coordinate SLA’s with internal and external customers • Collect subjective customer satisfaction feedback to determine if SLAs accurately measure service • Authorize additions, revisions or retirement of services in the service catalog Identify opportunities for continuous improvement by interacting with various teams and recommend improvements for service level management Job Description • Minimum 5 years of relevant experience working as service level manager • Should possess good understanding of ITIL® V3 OR ITIL4 service lifecycle modules • Should have strong verbal, written communication and interpersonal skills Lead role while acting as a liaison with internal/external customers Skills Required • Strong IT service management skills • Should have exposure to ITSM ticketing tools i.e ServiceNow, Cherwell, Symphony Summit etc. • Good interpersonal, organization and customer services skills Experience of working within service level management process in a demanding and complex environment. Interested candidates please click in below link and apply https://ltim.ripplehire.com/s/cOtAD Share your updated CV and below details to [email protected] Total Years of Experience - Relevant Years of Experience - Current Company - Current CTC - Expected CTC - Notice Period - Current Location - Preferred Location -