At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Job Summary

Iron Mountain is seeking a proactive and detail-oriented Service Desk Engineer – Monitoring & Support (Data Center) to join our Information Technology / Data Center Operations team.

In this role, you will be responsible for monitoring data center infrastructure through specialized tools and providing comprehensive support to ensure uninterrupted service operations. You will serve as the essential first point of contact, managing the critical flow of information between our customers and technical teams to maintain operational continuity.

What You’ll Do

In this role, you will:

• Responsibility 1: Monitor data center infrastructure using designated tools to identify and log alerts, incidents, and performance issues within the Information Technology Service Management (ITSM) system.
• Responsibility 2: Collaborate with customers, technical teams, and management to coordinate communication and provide professional, timely updates on service resolutions.
• Responsibility 3: Ensure compliance with data center policies, Service Level Agreements (SLAs), and security protocols while maintaining accurate documentation of all interactions and actions taken.

What You’ll Bring

The ideal candidate will have:

• Experience: Proven experience working in a high-stakes Data Center Operations or Service Desk environment.
• Technical Knowledge: Strong knowledge of infrastructure monitoring tools and Information Technology Service Management (ITSM) systems.
• Proven Ability: Demonstrated ability to multitask and prioritize incidents effectively while maintaining professional communication under pressure.
• Flexibility: Readiness to participate in essential shift rotations, including nights, weekends, and on-call duties to support 24/7 operations.

Category: Information Technology

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here .

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0099625