Roles and Responsibilities: ● Sales Process Evaluation: ○ Review and assess the sales process from lead generation to deal closure. ○ Analyze each stage of the sales funnel to identify bottlenecks and areas for improvement. ○ Ensure that sales representatives are following the established sales procedure and guidelines. ● Sales Performance Monitoring: ○ Monitor and evaluate sales representatives' performance through call monitoring, sales metrics, and data analysis. ○ Identify strengths and weaknesses of individual team members and provide constructive feedback for improvement. ● Quality Assurance: ○ Conduct regular audits of sales calls, emails, and other customer interactions. ○ Evaluate the quality of communication, customer handling, and adherence to company sales scripts and policies. ○ Provide feedback and coaching to sales representatives to enhance their selling skills and customer engagement. ● Data Analysis and Reporting: ○ Collect and analyze sales data, customer feedback, and performance metrics. ○ Prepare reports on sales performance, trends, and areas for improvement. ○ Collaborate with sales management to develop actionable strategies based on data insights. ● Training and Development: ○ Assist in the development and delivery of sales training programs. ○ Conduct training sessions on sales techniques, product knowledge, and customer service. ● Customer Satisfaction: ○ Collaborate with customer service teams to address customer complaints and issues related to the sales process. ○ Identify opportunities to improve customer satisfaction and retention through sales interactions. ● Process Improvement: ○ Work with sales managers and cross-functional teams to implement process improvement initiatives. ○ Identify opportunities to streamline sales processes and enhance sales efficiency. Qualifications Eligibility ● Any Bachelor's degree with a minimum of 2-4 years of experience in quality assurance, preferably in the ed-tech industry. ● Proven experience in quality management, quality assurance, or a related field, with team handling experience. ● Strong leadership and team management skills, with the ability to motivate and inspire team members to achieve excellence. ● In-depth knowledge of quality management principles, methodologies, and tools (e.g., Lean Six Sigma, ISO standards). ● Excellent analytical skills and attention to detail, with the ability to analyze complex data sets and derive actionable insights. ● Effective communication and interpersonal skills, with the ability to collaborate cross-functionally and influence stakeholders at all levels of the organization. ● Certification in quality management (e.g Certified Quality Manager, Six Sigma Belt) is highly desirable.