Role Overview:
As a Senior Manager/Associate Director in Digital Marketing at this global digital engineering leader in Media & Entertainment based in Noida, you will have the opportunity to manage and grow key client accounts. Your focus will be on owning client relationships, providing strategic direction, ensuring delivery excellence, and driving measurable business outcomes through integrated digital marketing solutions.

Key Responsibilities:
- Act as the single point of contact for end-to-end client relationships, ensuring high client satisfaction.
- Track scope, commercials, deliverables, and retention metrics to maintain key account health.
- Oversee delivery and operations to ensure timely execution, SLA adherence, and quality output.
- Lead account governance through regular reviews, reporting, documentation, and escalation management.
- Collaborate with internal teams on resource planning, issue resolution, and continuous process improvement.

Qualifications Required:
- Extensive experience in client servicing and key account management within a service-driven environment.
- Demonstrated capability to manage large, complex, or multiple client accounts while maintaining high satisfaction and retention.
- Strong communication, presentation, and stakeholder management skills across senior client and internal leadership levels.
- Deep understanding of service delivery frameworks, SLAs, operational workflows, and quality governance standards.
- Ability to work cross-functionally with delivery, operations, and support teams to resolve issues, manage escalations, and ensure account stability.

In this role, you will have the opportunity to lead high-impact client engagements, gain senior leadership exposure, and work in a dynamic environment with cutting-edge digital marketing capabilities and large-scale transformation projects. Please note that due to a high volume of applications, if you do not hear back within 1 week, your profile has not been shortlisted. Stay vigilant against fraudulent job offers. Role Overview:
As a Senior Manager/Associate Director in Digital Marketing at this global digital engineering leader in Media & Entertainment based in Noida, you will have the opportunity to manage and grow key client accounts. Your focus will be on owning client relationships, providing strategic direction, ensuring delivery excellence, and driving measurable business outcomes through integrated digital marketing solutions.

Key Responsibilities:
- Act as the single point of contact for end-to-end client relationships, ensuring high client satisfaction.
- Track scope, commercials, deliverables, and retention metrics to maintain key account health.
- Oversee delivery and operations to ensure timely execution, SLA adherence, and quality output.
- Lead account governance through regular reviews, reporting, documentation, and escalation management.
- Collaborate with internal teams on resource planning, issue resolution, and continuous process improvement.

Qualifications Required:
- Extensive experience in client servicing and key account management within a service-driven environment.
- Demonstrated capability to manage large, complex, or multiple client accounts while maintaining high satisfaction and retention.
- Strong communication, presentation, and stakeholder management skills across senior client and internal leadership levels.
- Deep understanding of service delivery frameworks, SLAs, operational workflows, and quality governance standards.
- Ability to work cross-functionally with delivery, operations, and support teams to resolve issues, manage escalations, and ensure account stability.

In this role, you will have the opportunity to lead high-impact client engagements, gain senior leadership exposure, and work in a dynamic environment with cutting-edge digital marketing capabilities and large-scale transformation projects. Please note that due to a high volume of applications, if you do not hear back within 1 week, your profile has not been shortlisted. Stay vigilant against fraudulent job offers.