As a senior operations leader at a leading healthcare company specializing in HCC Risk Adjustment Coding in Pune, India, you will be responsible for overseeing a large team of 100+ coders across day and night shifts. Your role will involve ensuring high coding accuracy, operational efficiency, and maintaining strong client relationships.

• *Key Responsibilities:**
- Lead end-to-end HCC coding operations for teams totaling 100+ coders across day and night shifts.
- Ensure consistent achievement of productivity, quality, and SLA targets.
- Oversee team leads, QA teams, and production teams to maintain operational stability.
- Drive operational planning including capacity planning, workforce allocation, and workload balancing.

• *Team Leadership & Organizational Development:**
- Build and manage high-performing leadership layers (Team Leads, QA Leads, Supervisors).
- Mentor and develop second-line leadership within the coding organization.
- Establish clear organizational structures, escalation frameworks, and performance management systems.

• *Client & Stakeholder Management:**
- Act as a key operational interface with US healthcare clients.
- Lead regular client reviews, performance updates, and operational discussions.
- Proactively manage client expectations and resolve escalations.

• *Quality & Compliance Oversight:**
- Ensure adherence to CMS Risk Adjustment guidelines and coding compliance standards.
- Work closely with QA leadership to maintain industry-leading coding accuracy and audit readiness.
- Implement quality improvement initiatives based on audit findings.

• *Reporting & Data-Driven Management:**
- Develop and monitor operational dashboards covering productivity, quality, and turnaround times.
- Present operational insights and improvement plans to senior leadership and clients.
- Use analytics to identify productivity gaps and optimize performance.

• *Process & Workflow Optimization:**
- Design and implement scalable operational workflows to support business growth.
- Drive initiatives that improve coding efficiency, turnaround time, and operational scalability.
- Establish structured SOPs, documentation, and process governance.

• *Required Experience:**
- 10-15 years of experience in US healthcare operations, with significant exposure to HCC/Risk Adjustment coding.
- 3+ years managing large coding teams (80-150+ people).
- Proven experience managing offshore delivery for US healthcare clients.
- Strong background in operational leadership, reporting, and process design.
- Demonstrated ability to manage multi-shift operations.

• *Key Competencies:**
- Large-scale Operations Management
- Risk Adjustment/HCC Coding Expertise
- Client Relationship Management
- Organizational Design & Team Development
- Operational Reporting & Analytics
- Process Optimization & Efficiency

In summary, the ideal candidate for this role should have experience in managing large HCC or risk adjustment coding operations, be adept at managing operational delivery and client-facing responsibilities, possess strong leadership skills, and be experienced in building structured workflows in growing organizations. As a senior operations leader at a leading healthcare company specializing in HCC Risk Adjustment Coding in Pune, India, you will be responsible for overseeing a large team of 100+ coders across day and night shifts. Your role will involve ensuring high coding accuracy, operational efficiency, and maintaining strong client relationships.

• *Key Responsibilities:**
- Lead end-to-end HCC coding operations for teams totaling 100+ coders across day and night shifts.
- Ensure consistent achievement of productivity, quality, and SLA targets.
- Oversee team leads, QA teams, and production teams to maintain operational stability.
- Drive operational planning including capacity planning, workforce allocation, and workload balancing.

• *Team Leadership & Organizational Development:**
- Build and manage high-performing leadership layers (Team Leads, QA Leads, Supervisors).
- Mentor and develop second-line leadership within the coding organization.
- Establish clear organizational structures, escalation frameworks, and performance management systems.

• *Client & Stakeholder Management:**
- Act as a key operational interface with US healthcare clients.
- Lead regular client reviews, performance updates, and operational discussions.
- Proactively manage client expectations and resolve escalations.

• *Quality & Compliance Oversight:**
- Ensure adherence to CMS Risk Adjustment guidelines and coding compliance standards.
- Work closely with QA leadership to maintain industry-leading coding accuracy and audit readiness.
- Implement quality improvement initiatives based on audit findings.

• *Reporting & Data-Driven Management:**

- Develop and monitor operational dashboards covering productivity, quality, and turnaround times.
- Present operational insights and improvement plans to senior leadership and clients.
- Use analytics to ide