Ready to build the future with AI?
At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Senior Manager – Business Analyst

In this role, we are looking for an analytical, results-driven Business Analyst who will work with Business user and Product owners to finalize the requirement and then also work with software engineering to finalize the architecture and design of the requirement function. The SA will use his or her understanding of programming languages and tools to analyse current codes and industry developments, formulate more efficient processes, seek problems, and build a more detailed delivery process for the software engineering team. Should have excellent communication, and project management skills. Should be knowledgeable, collaborative, and self-motivated.
Responsibilities

• Oversee the entire project delivery, ensuring all milestones and deliverables are met. Build comprehensive project plans and track progress for each Alternate Action Plan (AAP).
• Facilitate meetings with the IT and business. Gather requirements and document the AAP
• Monitor progress of each AAP across various tollgates. Ensure all project activities are on schedule and aligned with project goals.
• Build and maintain an overall project plan to ensure adherence to delivery timelines. Implement best practices and standards for project management within the organization.
• Develop all supporting collateral for each AAP, detailed descriptions, alternate actions, and recovery plans. Coordinate signoffs from internal stakeholders and ensure documentation accuracy.
• Attending workshops with key stakeholders, actively listen, take detailed notes, and capture actions. Facilitate effective communication and collaboration between internal and external stakeholders.
• Report progress at all relevant forums, including weekly communications. Escalate issues promptly and ensure they are addressed effectively.
Qualifications we seek in you!

Minimum Qualifications


• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
• Demonstrated experience in release management within software development environments, including planning and executing monthly and bi-weekly releases.
• Strong understanding of SDLC methodologies, release management practices, and Agile frameworks such as Scrum or Kanban.
• Proven experience as a Business Analyst in Agile delivery environments, with strong documentation skills covering user stories, process flows, and functional specifications.
• Experience in the banking industry, with the ability to operate effectively in regulated environments.
• Strong stakeholder engagement and communication skills, with the ability to work across business and technical teams and manage competing priorities.
• Self-motivated, detail-oriented professional with strong analytical and problem-solving abilities, capable of working independently or within a team in fast-paced environments. 
Preferred qualifications


• Excellent communication, interpersonal, and active listening skills.
• Ability to work effectively with cross-functional teams and stakeholders.
• Strong analytical and problem-solving skills.
• A strong mix of technical and business acumen,
• who thrives in an Agile environment,
• Have hands-on experience with Appian or similar workflow orchestration platforms,
• Is competent in end-to-end stakeholder management, from discovery through to delivery, ensuring alignment between business needs and technical solutions.
Why join Genpact?


• Lead AI-first transformation – Build and scale AI solutions that redefine industries
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
• Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
• Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.