Location: Goa Job Type: Full-time
We are looking for a dynamic and results-driven Key Account Manager to oversee and expand our transportation services portfolio in Goa. The ideal candidate will be responsible for onboarding, managing, and maintaining strong relationships with transportation service providers, including cabs, taxis (with Driver), rent-a-car, rent-a-bike (self-driving vehicles), chauffeur-driven vehicles, and bike taxis(Pilot).

The Key Account Manager will play a crucial role in ensuring service quality, compliance, and customer satisfaction while driving business growth through strategic partnerships.

Onboarding & Vendor Management :

• Identify, recruit, and onboard transportation service providers (cabs, taxis, rent-a-car, rent-a-bike, self-drive, bike taxis, etc.) Ensure all partners comply with company policies, legal requirements, and service standards.
• Conduct background checks, document verification, and KYC for drivers/vehicle owners.
• Negotiate contracts, commission structures, and service agreements.

Relationship Management:

• Address partner concerns, resolve disputes, and ensure smooth operations.
• Conduct regular meetings and feedback sessions to improve service quality.

Monitor market trends and competitor activities to identify growth opportunities.
- Operations & Compliance:

• Monitor service performance, ratings, and customer feedback to maintain high standards.
• Coordinate with the operations team to optimize fleet availability and reduce downtime.

Track key performance metrics (onboarding rate, retention, revenue, customer satisfaction).
- Prepare weekly/monthly reports on partner performance and business growth.

Experience: Minimum 3-5 years in business development, key account management, or vendor onboarding, preferably in transportation/logistics/ride-hailing services.

• Industry Knowledge: Familiarity with Goa's transportation market, including cabs, bike taxis, and self-drive rentals.
• Excellent verbal and written communication skills in English, Hindi, and Konkani (preferred).
• Tech-Savvy: Comfortable using apps, CRM / ERP tools, and data analytics.

Opportunity to shape the future of transportation services in Goa.

• Competitive salary + performance-based incentives.
• Dynamic work environment with growth opportunities.