Job Title: Manager – Sales Customer Relations
Experience: 3–4 Years
Location: Indore, onsite
Employment Type: Full-time

About the company

Buildigo is a buyer-side procurement partner exclusively serving contractors and EPC companies. We help clients procure construction materials at competitive prices through bulk purchasing, optimize cash flow via invoice discounting and channel financing, and leverage our proprietary technology — Predictable Procurement — to forecast material requirements across project stages.

About the Role

Manager - Customer Relationship which will build and maintains strong, profitable client relationships by understanding needs, ensuring satisfaction, and driving loyalty, acting as the main contact for inquiries, resolving issues, identifying upsell/cross-sell opportunities, analyzing data for growth, and collaborating with internal teams to deliver seamless service and boost retention and revenue.

Key Responsibilities:

• Client Relationship Management: Develop and nurture long-term relationships with key clients, serving as their primary point of contact.
• Customer Satisfaction: Ensure high levels of customer satisfaction through personalized service, proactive issue resolution, and addressing feedback.
• Sales & Growth: Identify opportunities for upselling and cross-selling company products/services, contributing to sales targets and expanding the customer base.
• Strategy & Planning: Collaborate with management to develop and implement client engagement strategies, communication plans, and retention programs.
• Data Analysis: Analyze customer data to understand trends, behaviors, and potential growth areas, informing business decisions.
• Internal Collaboration: Work with sales, marketing, operations, and support teams to ensure seamless service delivery and meet client expectations.
• Reporting: Maintain accurate records in Database/ CRM tools and prepare reports/business reviews for clients and management.
• Issue Resolution: Handle customer complaints and escalations efficiently and professionally.

Essential Skills:

• Excellent interpersonal and communication skills (written & verbal).
• Strong understanding of customer needs and business acumen.
• Problem-solving and negotiation skills.
• Proficiency with data analysis.
• Ability to work collaboratively in a team.
• Education Background from B.tech civil or else Qualified Bachelor’s /Master’s (experienced in construction, building materials, real estate industry or relevant to mentioned requirements

Core Goal:

• To foster customer loyalty, increase retention, drive business growth, and enhance the overall customer experience.

Interested candidates kindly mail their resume on [email protected]

Pay: ₹20,162.75 - ₹50,933.01 per month

Work Location: In person