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Sales and Customer Service Representative

Full–time

Posted on: 5 days ago

Job Description
  • Manage a portfolio of client accounts to build long-term relationships and ensure continued business growth.
  • Develop and maintain positive relationships with existing and potential clients.
  • Act as the primary point of contact for customers and handle their individual needs and requirements.
  • Provide customer support by resolving queries, complaints, and service requests in a timely and professional manner.
  • Identify sales opportunities within existing accounts and generate new business through customer networks and referrals.
  • Promote company products/services and assist customers in selecting suitable solutions.
  • Coordinate with internal departments (sales, operations, accounts, support teams) via calls and emails to resolve client queries and ensure smooth service delivery.
  • Follow up with clients regarding quotations, orders, service updates, and payments.
  • Maintain records of customer interactions, transactions, and account status.
  • Prepare reports on account performance, sales activities, and customer feedback.
  • Support sales targets by upselling and cross-selling products or services to existing customers.
  • Ensure high levels of customer satisfaction and retention through proactive communication and service support.

    • Requirements
  • Proven work experience as a Customer Relation Manager or Sales account Manager.
  • Excellent communication and negotiation skills.
  • An ability to deliver projects and answer inquiries on time.
  • Business acumen with a problem-solving attitude.
  • Understanding of MS Office and CRM software
  • Exceptional customer service skills.
  • Strong work ethic.
  • Good sales skills.
  • Any degree in Business Administration, Marketing or relevant field.
  • Must have International Sales and voice process experience.

    • Job Position: Sales and Customer Support Executive

    Employment Type: Full Time

    Number of Openings: 2

    Location: Malad - West

    Shift: Night (US Shift) Monday - Friday

    Experience: Minimum 1 Year International Experience

    Call or share your CV on WhatsApp on 9136605835

    Job Type: Full-time

    Pay: ₹360,000.00 - ₹540,000.00 per year

    Benefits:
  • Health insurance

Work Location: In person