About Yonder One Yonder One is part of a privately backed international business group operating across hospitality, real estate, finance, marketing, and technology . With 500+ professionals globally , the group supports commercial, operational, technology, marketing, finance, and customer experience functions across regions. Yonder One India is the India-based entity of Yonder One Global, responsible for operating and scaling the group’s hospitality, customer experience, and business operations teams. Role Overview We are looking for a highly skilled Reservationist with excellent spoken English and strong familiarity with the US accent to support the group’s US-based short-term vacation rental portfolio. This is a remote role based in India , requiring exceptional communication skills, customer empathy, and the ability to confidently engage with international guests while delivering outstanding guest experiences. Reservationists at Yonder play a critical role in managing guest interactions, reservations, and coordination across multiple property brands, directly impacting revenue, occupancy, and guest satisfaction . Key Responsibilities • Manage guest inquiries, reservations, modifications, cancellations, and confirmations across multiple hospitality brands. • Process refund requests and resolve billing discrepancies in line with company policies. • Handle guest concerns, complaints, and disputes with empathy, professionalism, and effective problem-solving. • Coordinate with internal teams and property partners to ensure seamless guest experiences. • Provide recommendations for local attractions, dining, and experiences to enhance guest satisfaction. • Identify opportunities to improve reservation workflows and overall guest experience. • Ensure strict adherence to company policies, procedures, and quality standards. • Perform additional related duties as required to support operations. Key Competencies • Fluent spoken English with a clear voice and strong US accent familiarity (mandatory) . • Excellent verbal and written communication skills with a customer-first mindset. • Experience working with reservation systems, PMS tools, or CRM platforms. • Strong organizational and multitasking abilities in a fast-paced environment. • Proactive, solution-oriented approach to guest service. Qualifications & Experience Skills • Exceptional English communication and interpersonal skills. • Confidence and clarity while interacting with US-based customers. • Proficiency in Microsoft Office (Word, Excel, Outlook). Abilities • Ability to quickly learn and adapt to new tools, software, and processes. • Strong attention to detail and follow-through. Experience • Minimum 1 year of experience in customer service, BPO, hotels, or vacation rentals serving US clients (strongly preferred). • Prior experience in reservations, hospitality operations, or sales is an added advantage. Additional Details • Work Location: Remote (India) • Shift: Night shift aligned with US time zones • Compensation: ₹5,00,000 – ₹7,00,000 per annum (based on experience) • Education: Skills, experience, communication ability, and voice quality are valued more than formal degrees If you possess excellent communication skills, a passion for hospitality, and the ability to deliver a smooth guest experience, we invite you to apply.