• *** FOLLOW OUR VIRTUAL LAB TECH PAGE ON LINKEDIN **** About the Role We are looking for Customer Support Representatives to support a US Healthcare client. This role involves handling patient or provider interactions through voice and/or non-voice channels while strictly following US healthcare compliance and privacy standards. Work Schedule Must be willing to work between 6:00 PM IST to 6:00 AM IST Night shift aligned with US business hours Payout Voice Process: Rs 160 per hour Key Responsibilities • Handle inbound/outbound customer interactions (calls) • Provide accurate information related to appointments, billing, insurance, or general healthcare queries • Maintain strict compliance with HIPAA and data privacy standards • Verify customer identity before sharing any information • Document interactions clearly and accurately in the system • Escalate issues as per defined processes when required • Maintain a professional, empathetic, and customer-focused approach Mandatory Requirements • Fluency in spoken and written English • Strong understanding of HIPAA compliance (mandatory) • Willingness to work night shifts (Anywhere between 6 PM – 6 AM IST) • Must have own Windows 11 laptop • High-speed and stable internet connection • Quiet and professional work-from-home setup Preferred Qualifications Prior experience in US Healthcare customer support Understanding of US healthcare terminology (insurance, claims, copay, deductible, etc.) Dual monitor setup (preferred, not mandatory) Experience in healthcare voice or non-voice BPO processes Important Notes This is a remote work-from-home opportunity Strict adherence to data security and confidentiality policies is required Performance and compliance are closely monitored