SKY-Phygital RM-Branch Banking-RO-CE The SKY-Phygital RM-Branch Banking-RO-CE will play a crucial role in our Sky Channel-Phygital department. This position involves managing customer relationships and providing an exceptional sales and service experience, leveraging the power of both digital and physical interactions. The successful candidate will be a key contributor to our team's success, driving customer engagement and satisfaction. • Build and maintain strong relationships with customers, understanding their needs and preferences. • Utilize digital and physical channels to engage and interact with customers, ensuring a seamless experience. • Proactively identify sales opportunities and provide tailored solutions to customers. • Offer excellent customer service, addressing inquiries and resolving issues promptly. • Stay updated with the latest banking products and services to provide accurate information to customers. • Collaborate with the branch team to ensure a cohesive and efficient customer journey. • Conduct regular customer outreach and follow-ups to maintain a high level of engagement. • Analyze customer data and trends to identify areas for improvement and develop effective strategies. • Ensure compliance with banking regulations and maintain high ethical standards. • Act as a brand ambassador, promoting the bank's values and reputation. • A bachelor's degree in business, finance, or a related field is preferred. • Minimum 2 years of experience in relationship management or customer engagement roles. • Strong knowledge of banking products and services, with a focus on branch banking. • Excellent communication and interpersonal skills, with the ability to build rapport. • Proficiency in digital tools and platforms for customer engagement. • Analytical mindset with the ability to interpret data and make informed decisions. • Proactive and self-motivated, with a customer-centric approach. • Ability to work collaboratively within a team environment. • Strong organizational skills and attention to detail. • Willingness to stay updated with industry trends and best practices. Experience Level Mid Level