Contact borrowers through calls, messages, or visits for repayment reminders.
Follow up on overdue accounts and ensure timely EMI collections.
Maintain daily follow-up schedules and update recovery records.
Educate borrowers about loan terms, EMI schedules, and late payment penalties.
Handle customer queries related to outstanding payments or issues.
Communicate politely yet firmly to ensure recovery while maintaining customer relationships.
Escalate non-cooperative or high-risk cases to legal or senior recovery teams.
Maintain records of calls, PTPs (Promise to Pay), collections, and customer feedback.
Prepare daily, weekly, and monthly recovery reports and update CRM systems.
Achieve monthly recovery targets while maintaining the company’s reputation and goodwill.