Company Description

Swiggy is India's leading on-demand convenience platform, serving millions of customers monthly since its inception in 2014. With a mission to enhance urban living through exceptional convenience, Swiggy collaborates with nearly 2 lakh restaurants across 600+ cities for food delivery. Its quick commerce platform, Swiggy Instamart, delivers groceries and essentials in 120+ cities within 10 minutes. Swiggy is continually expanding its offerings with innovative services like Swiggy Dineout, Swiggy Genie, and a unique membership program, Swiggy One, providing benefits across various services. Through technology-driven solutions, Swiggy is redefining consumer experiences in food, grocery, and beyond.

Role Description

This is a full-time, on-site role as a Quality Specialist based in Bengaluru. The Quality Specialist will oversee quality control and assurance processes to ensure adherence to established standards. Daily responsibilities include conducting quality audits, analyzing operational performance, and providing actionable insights to enhance efficiency and effectiveness. The role also involves working collaboratively with teams to maintain a high level of service quality while ensuring compliance with company policies and industry standards.

Qualifications

• Proficient in Quality Control, Quality Assurance, and Quality Auditing
• Strong Analytical Skills to assess data and implement quality improvement strategies
• Excellent Communication skills for clear reporting and team collaboration
• Attention to detail and a proactive approach to problem-solving
• Familiarity with quality management systems and relevant industry standards is an advantage
• Bachelor’s degree or equivalent experience in Quality Management or related fields
• Previous experience in quality assurance or operations management is highly desirable