Job Description

Position Title: Quality Assurance Officer

Function: Quality

Internal

Key Stakeholders:

• Production Officer
• Stores Officer
• CP officers

External

• Sales

Educational Qualification: Graduate in Food Technology/ Msc. Chemistry

Experience: 3-5 years of experience in Quality Assurance

Desired Competencies

• Familiarity with the tools, concepts and methodologies of quality management.

• Basic knowledge of applicable software to infer statistical data. Negotiation skills. Customer Orientation.

Key Responsibilities

• Header: Quality & Food Safety Execution

• 1) Ensure on-line product quality monitoring & immediate action taken through production officers & CP management to address any non-conformity
• 2) Ensure testing of finished goods as per standard sampling & test method with correct documentation. Particpate in product quality exercise regularly.
• 3) Periodic verification of process records, incoming quality check records,ingredient shelf-life records, in-process quality check records
• 4) Regular verification of correct functioning of critical process equipments like weighing balances, metal detectors, sifters, dividers, moulders, oven, slicers and coders
• 5) Ensure basic hygiene, food safety & GMP requirements are complied with in manufacturing.
• 6) Ensure critical to food safety processes are being complied with at any point in time during manufacturing. This would include metal detector, pest control,conveyor condition, equipment cleanliness, sieves & magnets, personnel hygiene, storage condition etc.
• 7) Conduct training sessions for workers to create awareness on quality standards, GMP, food safety & hygiene
• 8) Regular audit of systems, processes & lab to verify compliance to quality & food safety standards
• 9) Immediate & suitable action against issues related to process/system/norm non-adherence,equipment malfunctioning, quality monitoring, food safety & hygiene to prevent the outcome affecting consumers & brand value.

• Outcomes expected: Compliance to standards

• Header: Statutory Compliance

• 1) Ensure wrappers are checked for presence of correct addresses,MRP, veg logo,mandatory declarations & necessary documentation maintained
• 2) Ensure sufficient samples are checked for weight at every stage of production
• 3) Ensure immediate action in process to correct the non-adherence before continuing
• 4) Verification of compliance to pack weights by random sampling on regular basis
• 5) Ensure no lots detected with underweight packs are released without 100% checking & sorting
• 6) Ensure functioning of coder with legible printing on each & every pack across SKUs
• 7) Ensure systems are followed during change in date, shift, supervisor's name with necessary documentation
• 8) Verification of compliance to coding by random sampling on regular basis
• 9) Ensure all weighing balances & dead weights are calibrated as per schedule & not in use without necessary certification

• Outcomes expected: Packs & Products complying to statutory requirements

• Header: Consumer Complaints

• 1) Share each & every complaint as & when they are received with CP management & concerned supervisors,operators & shop floor workers
• 2) Identify probable causes of the complaint irrespective of sample availability in consultation with CP management, supervisors,operators & workers
• 3) Assist in designing corrective & preventive measures alongwith the team & implement the same with immediate effect
• 4) Evaluate the effectiveness of action through regular evaluation of process & product & trend of complaint of similar nature in subsequent months.
• 5) Analyse all complaints registered in terms of category, SKU,extent, trend etc. & share with CP management on regular basis to demonstrate status of improvement & drawing up further action plan

• Outcomes expected: Reduction in number of complaints

• Header: Benchmarking

• 1) Visit to retail outlets & distribution points weekly once for understanding customer & consumer quality concerns
• 2) Evaluate competition products in terms of grammage,packaging,product quality features etc.
• 3) Identify improvement opportunities & share action plans with operation & quality for improvements
• 4) Measure effectiveness of improvement through market evaluation & customer feedback

• Outcomes expected: Consistent & superior quality products

• Header: Process Improvement Initiatives

• 1) Identify and prioritize improvement opportunities in areas like system , process, cost,time in consultation with operations & quality & apply project based approach towards improvement
• 2) Periodically review improvement in the overall quality of processes and systems at the factory
• Header: Mangement information System
• 1) Send periodic summary report on factory quality performance to quality manager
• 2) Communicate critical to quality & food safety concerns to quality manager & all other concerned as soon as they are observed
• Outcomes expected: Periodic performance report