Fusion CX Limited is hiring for the role of Quality Analyst – Seller Support!

Responsibilities of the Candidate:

• Audit seller interactions (calls, chats, emails) to evaluate accuracy, compliance, and process adherence.
• Share actionable feedback with advisors through structured 1:1 coaching sessions.
• Identify trends, defects, and perform root cause analysis to support performance improvement.
• Publish daily and weekly quality reports and maintain detailed error logs.
• Conduct internal and external calibrations to ensure consistency in scoring and quality standards.
• Recommend process improvements to enhance seller experience and operational consistency.
• Ensure compliance with platform policies, data privacy norms, and quality guidelines.

Requirements:

• Education: Graduate (any discipline).
• Experience: 1–3 years in Quality Assurance or Seller/Customer Support.
• Strong communication and analytical skills with close attention to detail.
• Good understanding of e-commerce workflows and seller support processes (preferred).
• Proficiency in Excel/Google Sheets and quality evaluation frameworks.
• Ability to work in a WFO environment and collaborate with cross-functional teams.