Designation: Program Specialist

Reporting: Senior Vice President - Workforce Solutions (MSP)

Experience: 3-5 years’ experience within the staffing and MSP industry as a Recruiter (for MSPs), Recruiting Coordinator, program specialist, or MSP Client Service representative

Location: Noida Sector 68 (Near Sector 61) - Onsite

Qualification Required: Any Graduate

Summary

The MSP Program Specialist (Program Specialist) is responsible for working with client users and staffing suppliers to facilitate the delivery of contract workers to meet client contingent labor needs. The program specialist will provide responsive and professional service to client users in requesting, selecting, and managing temporary personnel. The Program Specialist will work with and manage MSP program suppliers to ensure all client positions are filled promptly and within the established pricing framework.

The Program Specialist will ensure that the suppliers take sequential steps in the candidate selection process (i.e., submittal, interview, drug and background screens, and onboarding) in a responsive and timely manner. In addition to staff augmentation, the program specialist will be required to work with suppliers of statement-of-work (SOW) services to help client users acquire contingent talent under an SOW on an as-needed basis.

The program specialist will ensure all program suppliers and their contingent workers comply with client policies and procedures and applicable regulations. The program specialist will be highly proficient with the VMS used in the MSP program and will serve as the first level of VMS support for all users.

Duties & Responsibilities

• Work closely with the program manager to ensure the objectives of the MSP program and respective clients are being met.
• Work daily within Vendor Management Systems (VMS), including Acro’s own XRM System, reviewing customer requisitions, supplier-submitted resumes, and onboarding documents to ensure compliance.
• Must maintain a high level of customer service daily by maintaining a continual feedback loop to client users, either through the VMS, email, or phone, regarding activity against their open requisitions. Respond to all client service requests or queries immediately, but in no event later than two business hours.
• Manage daily contacts (phone calls, emails, IMs) from suppliers regarding the submitted candidates or other issues about their assigned workers. At times, respond to contacts from temporary employees regarding the entry of time and expenses and other relevant issues.
• Maintain a thorough understanding of the candidate recruitment process and resume evaluation for a number of various job categories, which may include technical, IT, professional, industrial, medical, and other categories required by the specific client.
• Promptly update Acro MSP team members supporting the client on activities affecting the program to ensure alignment, using the VMS, email, calls, or meetings as appropriate.
• Train and assist using managers on all aspects of the VMS, including how to create a requisition, review submittals (resumes), schedule interviews, and select a candidate for an assignment.
• Train and assist suppliers on all aspects of the VMS, including how to submit resumes, respond to interview requests, download worker time, and other standard staffing/recruitment operating procedures.
• Answer any questions regarding the program and how it operates.
• When required, create the following within the VMS:
• New customer profiles (using managers)
• New client departments/divisions
• New requisitions on behalf of the client
• New supplier profiles
• Understand the concepts and drivers behind staffing and recruiting metrics like submittal to hire, interview to hire, and offer to hire metrics, as well as fill rates and components to retention.
• Analyze and determine pricing for different skill sets when requested by various client representatives.
• Audit assignments and purchase orders to ensure they match the bill rates and terms of the specific requisition.
• Run a variety of reports out of the VMS on an as-needed basis and be able to understand and explain to others the data provided.
• Monitor all business activity within the VMS, including interviews, to make sure they have been accepted and confirmed by the client.
• Focus on meeting and exceeding program SLA’s and KPIs.

Qualifications

Education

• Bachelor’s degree. Additional years of similar work experience may serve in place of a bachelor's.

Experience

• 3-5 years’ experience within the staffing and MSP industry as a recruiter (for MSPs), recruiting coordinator, program specialist, MSP client service representative, or on-site representative is desired.

Skills

• Highly proficient with Microsoft Word, Excel, PowerPoint, and Outlook.
• Superior written and verbal communication skills; should have the ability to communicate with all levels of employees within the client or an associate vendor.
• Strong customer service values and abilities.
• Ability to multitask in a fast-paced environment.
• Ability to professionally negotiate rates and other terms as required.
• Ability to effectively develop good relationships with associate vendors, customers, employees, and managers.
• Ability to respond effectively to employees, customers, and associate vendors with excellent customer service skills to produce positive outcomes.
• Ability to remain confidential in all phases of the hiring process and throughout the duration of work assignments, and maintain a professional appearance and attitude.
• Ability to create reports for client review.

Interested candidates can connect with me at https://www.linkedin.com/in/amit-mukherjee-head-talent-acquisition-professional/ or can share their resume at amitm@acrocorp.com