PROGRAM MANAGER : Coaching & Doctor Operations

ABOUT METAGO HEALTH

MetaGo Health (http://www.metago.health) is an online-first medical weight loss company providing holistic GLP-1 treatment to users. Our comprehensive care model includes medication delivery, diagnostics, clinical oversight, and dedicated health coaching support. We are on a mission to make evidence-based weight management accessible, effective, and sustainable for everyone.

ROLE OVERVIEW

We are looking for a Program Manager to own and manage our coaching and doctor operations end-to-end. This is a high-impact role where you will be responsible for building, scaling, and optimizing the clinical and coaching delivery engine that sits at the heart of the MetaGo Health experience. You will work cross-functionally with medical, product, and growth teams to ensure our users receive world-class care throughout their weight loss journey.

KEY RESPONSIBILITIES

Coaching Operations:

• Manage and scale the health coaching team (dietitians, nutritionists, fitness coaches) to deliver personalised care to all active users
• Design and implement coaching SOPs, protocols, and quality frameworks aligned with clinical best practices and GLP-1 treatment guidelines
• Define and track coach performance KPIs including user engagement, adherence rates, health outcomes, retention, and NPS
• Own the coach rostering, capacity planning, and workload management to ensure optimal coach-to-user ratios
• Build training programs and continuous development pathways for the coaching team

Doctor / Clinical Operations:

• Coordinate doctor consultations, follow-ups, and prescription workflows to ensure timely clinical oversight for users on GLP-1 therapy
• Manage doctor scheduling, availability, and SLA compliance for consultations and prescription renewals
• Ensure regulatory compliance and adherence to telemedicine guidelines across all clinical touchpoints
• Work with the medical team to define escalation pathways, adverse event protocols, and clinical decision support frameworks

Program Design & Optimisation:

• Own the end-to-end user care journey — from onboarding through active treatment to maintenance — ensuring a seamless, outcome-driven experience
• Collaborate with the product team to build and iterate on tech-enabled workflows, automation, and dashboards that improve operational efficiency
• Analyse program data to identify drop-off points, optimise engagement touchpoints, and improve health outcomes
• Drive cross-functional initiatives with growth, product, and supply chain teams to improve the overall user experience

Team Leadership:

• Recruit, onboard, and retain high-quality coaching and clinical support staff
• Foster a culture of accountability, empathy, and continuous improvement within the operations team
• Conduct regular performance reviews, provide coaching to managers and team leads, and drive career development

WHAT WE ARE LOOKING FOR

Must-Have

• 3 – 10 years of experience in operations, program management, or service delivery — preferably in healthtech, wellness, digital therapeutics, or telehealth
• Proven experience managing and scaling teams of coaches, clinicians, or service professionals (50+ team members preferred)
• Strong process orientation with a track record of building SOPs, quality frameworks, and performance management systems from scratch
• Data-driven mindset with comfort in using analytics to inform decisions, track KPIs, and present insights to leadership
• Excellent communication skills and the ability to work cross-functionally with medical, product, and business teams
• High ownership and bias for action — comfortable operating in a fast-paced, early-stage environment

Nice-to-Have

• Prior experience in GLP-1 / weight management / chronic disease management programs
• Familiarity with telemedicine operations, e-pharmacy, or diagnostics logistics
• Background in nutrition, clinical operations, or health coaching is a strong plus
• Experience with tools like Freshdesk, Zoho, Slack, or custom CRM/EHR platforms
• MBA or equivalent from a reputed institution

WHY JOIN METAGO HEALTH

• Ground-floor opportunity: Join an early-stage, high-growth company at the forefront of the GLP-1 revolution in India.
• High impact: Directly shape the care experience for thousands of users on their weight loss journey.
• Ownership: Build and lead the entire coaching and clinical operations function from the ground up.
• Learning curve: Work alongside experienced founders and leaders across medicine, technology, and business.
• Flexibility: Remote-friendly culture with the autonomy to drive results your way.

Website: http://metago.health