Role Overview: Seeking a customer-centric Customer Success & Product Support Manager to own customer satisfaction, drive successful product adoption, and ensure timely, high-quality support. This role acts as a critical bridge between customers, product, engineering, and support teams, ensuring customer issues are resolved effectively while continuously improving product quality and customer experience. Key Responsibilities: Own customer relationships to ensure successful onboarding, adoption, and long-term retentionAct as the primary point of contact for key customersUnderstand customer goals and align product usage to achieve measurable outcomesProactively identify risks, escalations, and opportunities for improvementPartner with Product Management to influence roadmap and quality improvementsCollaborate with Engineering and QA to reduce defect leakage and improve release qualityDrive process improvements across support, documentation, and knowledge managementDomain: Sports Domian is preferred