As a highly analytical and proactive Product Manager at Zinnia, you will be responsible for leading issue resolution and stabilization efforts across various platforms including Finance, PeopleSoft, Billing, Tax, and Compliance. Your role will involve identifying, triaging, diagnosing, and driving resolution of complex system and data issues to ensure efficient and sustainable solutions.

Key Responsibilities:
- Own cross-system issue resolution across PeopleSoft, billing platforms, tax systems, compliance workflows, and administrative systems.
- Investigate and diagnose issues related to:
- Cash Application
- Suspense Accounting
- Reconciliation Breaks
- Data Mismatches
- Batch Failures and integration defects
- Write and execute SQL queries independently to analyze data discrepancies and validate root causes.
- Review API integrations, integration flows, and workflow orchestration (e.g., Camunda) to identify breakdowns.
- Document short-term mitigations and production fixes.
- Define and drive long-term corrective solutions in collaboration with engineering teams.
- Coordinate with multiple product and development teams to ensure implementation and validation of fixes.
- Create reporting and metrics to demonstrate issue trends, resolution timelines, and system stability improvements.
- Proactively identify systemic risks and recurring patterns before escalation.
- Maintain strong communication with business stakeholders to ensure clarity on issue status and resolution plans.

Qualifications Required:
- Bachelor/Master's Degree with 5+ years of Product Management experience in a technical or systems-oriented environment.
- Strong SQL skills for independent data analysis.
- Experience with reviewing and understanding API integrations and system data flows.
- Ability to analyze complex, multi-system workflows and identify failure points.
- Strong written and verbal communication skills.
- Demonstrated ability to coordinate across cross-functional teams.
- Foundational understanding of accounting principles such as reconciliation, suspense accounts, debits/credits, and experience in documenting short-term fixes and defining long-term product improvements.

Zinnia, the leading technology platform for accelerating life and annuities growth, offers excellent career progression and competitive compensation. Additionally, Zinnia provides great benefits including health/dental insurance, parental leave, profit sharing, PF, incentive/bonus opportunities, tuition reimbursement, and more. Join a team of smart, creative professionals dedicated to transforming the insurance industry with cutting-edge technologies and services. Apply now through the careers section of our website at www.zinnia.com. Zinnia is an Equal Opportunity employer committed to fostering a diverse workforce without discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. As a highly analytical and proactive Product Manager at Zinnia, you will be responsible for leading issue resolution and stabilization efforts across various platforms including Finance, PeopleSoft, Billing, Tax, and Compliance. Your role will involve identifying, triaging, diagnosing, and driving resolution of complex system and data issues to ensure efficient and sustainable solutions.

Key Responsibilities:
- Own cross-system issue resolution across PeopleSoft, billing platforms, tax systems, compliance workflows, and administrative systems.
- Investigate and diagnose issues related to:
- Cash Application
- Suspense Accounting
- Reconciliation Breaks
- Data Mismatches
- Batch Failures and integration defects
- Write and execute SQL queries independently to analyze data discrepancies and validate root causes.
- Review API integrations, integration flows, and workflow orchestration (e.g., Camunda) to identify breakdowns.
- Document short-term mitigations and production fixes.
- Define and drive long-term corrective solutions in collaboration with engineering teams.
- Coordinate with multiple product and development teams to ensure implementation and validation of fixes.
- Create reporting and metrics to demonstrate issue trends, resolution timelines, and system stability improvements.
- Proactively identify systemic risks and recurring patterns before escalation.
- Maintain strong communication with business stakeholders to ensure clarity on issue status and resolution plans.

Qualifications Required:
- Bachelor/Master's Degree with 5+ years of Product Management experience in a technical or systems-oriented environment.
- Strong SQL skills for independent data analysis.
- Experience with reviewing and understanding API integrations and system data flows.
- Ability to analyze complex, multi-system workflows and identify failure points.
- Strong written and verbal communication skills.
- Demonstrated ability to coordinate across cross-functional teams.
- Foundational underst