Founded in 2020, Lavender is the largest nurse-owned and operated online psychiatry and therapy office in the United States. Our extraordinary team of 100+ talented and like-minded folks works remotely from across the United States, Canada and the Philippines to collaboratively increase access to high-quality, high-touch mental healthcare. Lavender is a human-first organization and our people embody:

• A bias towards action
• A capacity for self-direction
• Originality and creative instincts
• Courageous and bold thinking
• And the potential to achieve even more

If you’re looking for a fast-paced, constantly evolving environment where your voice matters and you can truly have an impact creating high-quality, user-centric mental health services, we want to hear from you!

Lavender is an equal opportunity employer. We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives and background will lead to a better environment for our team and a better experience for our clients. We strongly encourage people of color and members of the LGBTQ+ community to apply.

The Opportunity

We are seeking a strategic and proactive Platform Owner, Collaboration Tools to join our Product and Tech team. In this role, you will be the driving force behind the value, adoption, and efficiency of our core internal platforms, such as Google Workspace, Slack, and Asana.

Your mission is to ensure our digital collaboration capabilities align perfectly with our organizational goals and user needs. You will bridge the gap between technical possibility and employee experience, acting as a high-level partner to IT while serving as the primary advocate for our internal users. If you enjoy optimizing workflows and ensuring a global team stays connected and productive, this is the role for you.

What You’ll Be Doing

Strategic Roadmap and Feature Adoption

• Understand and research various platform features to explain how they can be leveraged specifically at Lavender.
• Develop and maintain a prioritized backlog of enabling platform features based on employee experience objectives.
• Plan and execute internal launches for new features to ensure Lavender is fully utilizing its paid licenses and maximizing value.

User Advocacy and Governance

• Serve as the voice of the internal customer by gathering feedback and identifying employee pain points.
• Analyze usage data to drive targeted training campaigns and increase feature adoption across the organization.
• Establish and document clear organizational standards (e.g., channel naming, data archival, and folder structures) to ensure consistency and compliance.

IT and Stakeholder Partnership

• Act as the strategic partner to the IT team, clearly defining business requirements for the IT Admin team.
• Prioritize technical requests to allow IT to focus on implementation, security, and uptime while you focus on the user-facing "why".
• Report directly to the Director, Product and Tech to align platform capabilities with broader company strategy.

What You Bring

• Proven experience managing or owning enterprise collaboration platforms (e.g., Google Workspace, Slack, Asana).
• A strong "User Advocate" mindset with the ability to translate user feedback into actionable platform improvements.
• Experience in roadmap development and backlog prioritization based on business value.
• The ability to establish governance and standardization across complex digital environments.
• Excellent communication skills to act as a bridge between non-technical employees and IT Admin teams.
• A data-driven approach to analyzing feature adoption and platform health.

Why You Should Join Lavender

• Work for a company that truly makes a difference in mental healthcare.
• Remote-first work environment.
• Join a caring, spirited, and experienced team.
• An international work environment that embraces diversity and inclusion.
• Shape the growth of a fast-moving startup.
• Competitive compensation and in-person meetups.

For more about what it’s like to work at Lavender, see our careers page at https://www.joinlavender.com/careers.

Bring Your Whole Self to Work

Lavender believes that nurturing an environment where diversity and inclusion can thrive is critical to our success. We are proud to be an equal opportunity employer and do not discriminate on the basis of any status protected by law, including race, color, religion, sex, orientation, gender identity or expression, national origin, age, disability, or genetic information.

If you need accommodation during the recruitment process, please reach out topeople@joinlavender.com.