The SUन्य — Customer Relationship Manager (CRM Executive)

Noida (Sector 62/63 area) Type: Full-time, On-site Salary: ₹15,000 – ₹20,000/month Industry: Fashion & Apparel (D2C)

SUन्य is a growing D2C fashion and apparel brand selling online. We're building a lean, systems-driven operation and are looking for our first dedicated CRM Executive to own the entire customer communication layer — from order verification to post-purchase support and retention.

Call every COD customer within 2 hours of order placement to confirm address, product, and intent.

Make 3 call attempts for unconfirmed orders. Customer Support

Handle inbound and outbound customer calls — order queries, delivery updates, size guidance.

Resolve customer complaints with patience and professionalism.

Call customers after delivery to collect feedback and request product reviews.

Handle RTO dispute communication — coordinate with manager to file claims using video proof.

Send WhatsApp broadcast messages for new collection drops, offers, and restocks.

Maintain a customer interaction log (simple spreadsheet/CRM tool) with call outcomes and notes.

Share weekly summary of customer feedback, common complaints, and suggestions with the manager.

Fluent in Hindi and English (spoken + written). Customer calls will be primarily in Hindi.

6 months to 2 years of experience in customer calling, telecalling, or customer support — D2C/ecommerce preferred.

Comfortable making 40–60 calls per day (mix of verification + feedback + support).

Experience with Shopify, Shiprocket, Delhivery, or any ecommerce/logistics platform.

Experience handling returns, exchanges, or NDR follow-ups.

Familiarity with any CRM tool (Zoho, HubSpot, or even Google Sheets-based tracking).

90% catch rateCustomer Response Time (WhatsApp)1 hour during working hoursReview Collection Rate

4 out of 5Daily Call Volume40–60 calls/dayWeekly Feedback ReportSubmitted every Friday

Working Hours: 10 AM – 7 PM, Monday to Saturday (Sunday off)

Reporting To: Operations & Brand Manager

Get in early at a growing D2C brand — your work will directly shape the customer experience.

Opportunity to grow into a Customer Support Lead role as the brand scales.

How to Apply: Send your resume and a short WhatsApp voice note (1–2 minutes) introducing yourself in Hindi to .