Position Summary

JOB DESCRIPTION

We are looking for a skilled Oracle CX Application Developer with expertise in Visual Builder Studio and integrations to design, develop, and implement customer experience solutions in Service area. The ideal candidate will have a strong background in Oracle CX applications, experience with integration projects and a passion for creating seamless, user-friendly experiences.

The role will provide in-depth application support, develop and monitor application enhancements requests, manage testing events, coordinate backend integrations and escalate issues to application providers.

Key Duties

• Lead the development and the deployment of Oracle CX Service solutions including the full software lifecycle (design, build, test, deploy and stabilization).
• Deploy system enhancements and change requests ensuring solution is scalable and meets overall business requirements and identify/document functional gaps.
• Support regression and integration testing.
• Lead or participate in root cause analysis / corrective action for critical issues and incidents.
• Analyze production configuration issues and resolve technical gaps.
• Develop, support, maintain integrations between Oracle CX Service and related business critical systems.
• Generate and maintain documentation for changes made to systems.
• Collaborate with project managers to estimate the delivery timelines, estimate resourcing needs, and identify risks & issues upfront.
• Develop test plans to ensure proper system functionality and defects free release and meet business requirements.
• Escalate issues and requests to vendor or implementation partner and ensure timely resolution.
• Work effectively with remote team members, outsourced resources, and internal customers.

School Background / Working Seniority

• 3 or more years of experience developing with Oracle CX / Oracle Fusion platform
• 4 or more years of experience in software development and deployment pipelines
• Bachelor’s degree or equivalent
• Experience in an International company is a strong plus

Basic Skills

• Proficiency with English language
• Analytical and Problem-solving skills
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team with limited supervision
• Ready to move beyond own area of comfort
• Understanding of the Service/Field Service area is a plus

Technical Skills

• Proficiency with Oracle Visual Builder Studio (VBS) and/or Visual Builder Cloud Service (VBCS)
• Knowledge of Oracle Redwood User Interface
• Proficiency with Oracle CX platform development and administration tools
• Application Composer, Page Composer, Setup and Maintenance etc
• Working knowledge of Javascript, Groovy or other scripting languages, HTML, CSS
• Knowledge of integration frameworks, adapters and REST API
• Knowledge of Oracle Integration Cloud (OIC) and Oracle ERP (EBS) systems is a strong plus

About The Team

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.