Position: Operations Support Executive

Location: Vasai (with pickup/drop facilities from Vasai, Virar, and Nallasopara)

Experience: Minimum 6 months of coordinating experience, preferably over call, Mails.

Salary: ( Up to ₹18,000 gross salary + variable components)

Target Area: From Borivali to Virar only.

Role Purpose

To support operations by coordinating between Sales and Execution teams, ensuring smooth information flow, accurate data management, effective issue tracking, and timely campaign closure.

Key Responsibilities

Sales–Operations Coordination

· Receive campaign details from Sales and ensure all required inputs are complete and accurate.

· Support smooth handover of campaign information to internal teams.

· Track changes in campaign scope, timelines, or quantities and communicate updates to stakeholders.

Campaign Tracking (Operational Level)

· Maintain campaign trackers for planned, ongoing, and closed campaigns.

· Monitor timelines, dependencies, and pending actions.

· Identify and highlight risks, delays, or gaps to the Operations Manager.

Data Management & Documentation

· Maintain accurate and up-to-date operational data for all campaigns.

· Ensure availability of site lists, approvals, photos, and required documentation.

· Support QA, Audit, and Finance teams with correct and validated data.

Issue Tracking & Escalation

· Track open operational issues, mismatches, and pending clarifications.

· Maintain issue aging and escalation logs.

· Follow up with concerned teams for timely closure and update status regularly.

Inter-Department Coordination

· Coordinate with Execution, QA, Audit, and Finance teams to ensure smooth workflow.

· Ensure proper sequencing of activities leading to billing readiness.

· Facilitate effective communication between internal stakeholders.

Billing & Campaign Closure Support

· Assist in preparing billing-ready data post QA approval.

· Track campaign closure status and pending requirements.

· Support post-campaign documentation and handover to Finance.

Process Support & Improvement

· Adhere to defined SOPs and operational processes.

· Identify recurring gaps and support process improvement initiatives.

Key Skills & Competencies

· Strong coordination and follow-up skills

· Good data handling and documentation ability

· Clear communication and stakeholder management

· High attention to detail and process orientation

· Ability to manage and track multiple campaigns simultaneously

Educational Qualification

· Graduate in any discipline (Operations / Management preferred) BCom, BMS

Experience

· 6 Months–3 years of experience in Operations or Sales Coordination roles

Job Type: Full-time

Pay: ₹12,000.00 - ₹18,000.00 per month

Benefits:

• Leave encashment
• Provident Fund

Work Location: In person