Job Description

Job title: Operations Risk- internal Control Head - Senior Manager/ AGM -

Gurgaon/Chennai

We're Looking for Candidates with 0 to 30 Days' notice period.

Candidate Specification & Job Description

Candidate Must have 6+ years of experience in Operations Risk- internal Control.

looking for CA/MBA with 6-7 years of relevant experience

Experience in operations with good exposure to risk management and ISO standards.

The position requires the candidate to have "Risk consulting/process consulting/Auditing " experience.

Someone preferably with strong Delivery and Operational Management experience.

Candidate should be having exposure from Global Bank.

Primary interface for strategic business units/ clients on Process Risk issues, risk and control assessment

Manage the review process and business partnership when acting as a Section Lead in leading reviews.

Performance of Root Cause Analysis and Risk Assessments for key errors.

Leading Risk Assessments and Risk Reviews for units within the Section allotted

Identification of Strategic & Operational Risks, developing Risk control matrix, assessment of residual risks etc.

Effective interfaces with Client Risk Management team for updated on risk / controls / audits

Effective evaluation of materiality of issues and proposing pragmatic solutions for risk and control problems

Responsibility for tracking key process and risk &control changes and Regulatory and Compliance changes in the Sections assigned

Development and maintenance of Risk Assessments and Checklists for Sections assigned

Independent responsibility for handling assignments i.e. reviews within the section

Ensuring all processes within the unit adhere to Risk and Compliance standards as per the Risk Management framework

Ensure dashboards on all risk management activities is published and reviewed periodically.

Ensuring all operational risks are identified and tracked to closure by the unit managers

Ensuring all risk assessments are done and management awareness items are closed.

Track all risk acceptances and the status of the same.

Driving effectiveness of risk management tools like RCSA through regular training

Fix any issues identified in the Risk management framework and work with risk head to enable efficient risk management in the unit

Approve exceptions to security policies and requirements.

Accept the risk register and risks that meet the risk acceptance criteria and approve the risk acceptance and deviation forms.

Consistently develops, documents, and adheres to best practices

To ensure that all units adhere to Risk and Control standards, thereby minimizing Risk, in a rapidly ramping up environment, by reviewing their Operations/ Processes

Perform independent review of key controls and provide an independent view of operations to AA Services Delivery Leader

Ensure all key risks are reported in the Risk Register and efficiently managed as per the Risk Management framework

Train and guide all the ICM team members, Tower Leaders on risk management activities

Interface effectively with Client risk management team for effective management of risks at account Services level and Tower Level

Flexible with shift

Skills Required

RoleOperations Risk- internal Control Head - Senior Manager/ AGM Gurgaon/Chennai

Industry TypeITES/BPO/KPO

Functional Area

Required Education B.Com

Employment TypeFull Time, Permanent

Key Skills

• OPERATIONS MANAGEMENT
• RISK & COMPLIANCE
• RISK AND COMPLIANCE
• RISK MANAGEMENT

Other Information

Job CodeGO/JC/2496/2026

Recruiter NameAnupriya Yugesh