Jd Operations Manager

Should have an excellent level of commercial awareness and can build and maintain relationships with internal and external guests.

Also responsible for highlighting short/medium/long-term issues to the General Manager / MD and helping formulate solutions.

The Operations Manager is also required to assist in the preparation of the annual budgeting and monthly forecasting processes.

Operations Manager Duties And Responsibilities

• Taking Care of the Mudhouse project that is 100mts away from main Resort
• ⁠Ensuring 100% guest satisfaction.
• Fully responsible for all aspects of all departments.
• Support and work with all Head of Departments in all aspects of

running this hotel.

• Ensure the premises are in operative condition as per the

category of the unit to receive & serve the guests.

• Overlook Front office and Food & beverage operation on daily

basis .

• Conduct regular operations team meetings with all the HOD daily

/ weekly to discuss routine operational matters, sales targets,

GSTS feedback action taken for service recovery, and any staff

issues. Minutes of the meeting are to be sent to

GM/Management.

• Ensure SOP implementation in all departments and check the

same during routine operational checks. Consultant /GM guidance

is to be taken wherever required.

• Monitor the purchase/indent / requestions of each department,

the accounts receivable (collection from debtors) and the

accounts payable (payable to the vendors/suppliers, etc).

• Closely working with head of department ,inspecting the stores

(F & B / Kitchen / Housekeeping / Security) to check the stock in

hand (quality, par stock levels, expiry, etc) with the F & B

Manager and chef.

• Dealing with Suppliers / Vendors for quality products involving

the Purchase Manager and providing performance assessment of vendors every quarter to HO

Purchase.

• Inspecting all departments for SOP implementation.
• Inspecting all arrival rooms and guest areas for their upkeep and

maintenance.

• Inspecting all departments with their respective Managers for

cleanliness, ambience, service readiness, staff grooming &

hospitality culture.

• Monitor the co-ordination between all departments for smooth & efficient operations.
• Assessing and reviewing customer satisfaction and service

recovery process.

• Meet all dept. heads to review & train the staff to upkeep the

human capital.

• Identifying staff learning needs and assisting with development
• Providing timely and constructive feedback to all direct reports

as and when required either formally or informally.

• Conduct weekly / Daily meetings with Head of department for

day to day operation and plan of action.

• Monitor and maintain operation & overhead costs to maintain

maximum revenue for the organization.

• Be available on call 24 hours a day to resolve any urgent

problems or emergencies.

• Responsible for the overall management of the operation of the

hotel.

• Responsible to adopt long working hours and break shifts as and

when required in operation.

• Any other duties assigned.

REPORTS TO: General Manager / Management

Prerequisites

Excellent revenue management skills with experience in budgets, P&Ls, and forecasting. Working with colleagues to share skills, knowledge, resources, and networks. Highly focused, have excellent communication skills, and be motivated and professional in appearance and presentation.

Education

A degree or Diploma in Hospitality Management is an asset for Graduates with a bachelor’s degree and/or diploma in hotel or another related field.

Computer Knowledge, MS Office. Experience in Property Management

Software and Revenue Management Systems is desired.

Experience

Minimum 7+ years’ work experience in a 5 Star Hotel as a

Deputy Manager, Asst. Operations Manager or Hotel Manager.

Food and separate accommodation will be taken care of.

Skills: food & beverage,operations manager,serve the guests,management,hospitality,operations,front office,service recovery,excellent communication