Job Posting – Head of Operations

Zellar International (MUMBAI)

About the Role

Zellar International is looking for a dynamic, experienced, and highly organized Head of Operations to lead and strengthen our end-to-end event operations across corporate, luxury, and experiential projects. This is a senior leadership role designed for someone with deep expertise in event operations, vendor management, showflow execution, and multi-city project leadership.

The ideal candidate is a problem-solver, people-leader, and process-builder who can elevate Zellar’s operational excellence as we expand across India and international markets.

Key Responsibilities

Operational Leadership & Strategy

• Lead the entire operations division, ensuring smooth execution of all events—corporate, luxury, MICE, experiential, and brand activations.
• Develop and enforce SOPs, quality standards, checklists, and best practices for flawless project delivery.
• Forecast resource needs, optimize budgets, and ensure cost efficiency without compromising quality.

Project & Event Execution

• Own the planning, logistics, and on-ground execution for all projects end-to-end.
• Oversee production schedules, vendor timelines, technical riders, stage cues, AV requirements, and artist/anchor coordination.
• Conduct pre-event technical recce, venue evaluations, and detailed showflow planning.
• Ensure compliance with legal, safety, and licensing requirements (permissions, performer agreements, music rights, vendor contracts, etc.).

Team Management

• Manage and mentor a team of operations managers, freelancers, production crew, and on-ground staff.
• Allocate responsibilities across projects, ensuring timely delivery and team efficiency.
• Drive performance, accountability, and continuous skill development across the operations vertical.

Client & Internal Collaboration

• Work closely with Business Development, Creative, and Production teams for feasibility checks and operational planning.
• Attend client meetings to translate requirements into executable action plans.
• Maintain seamless communication between internal units and external partners.

Vendor & Partner Management

• Build and maintain strong relationships with vendors, hotels, production agencies, stage/AV providers, fabricators, performers, technical teams, and venue partners.
• Negotiate contracts and ensure timely delivery of high-quality services.
• Expand Zellar’s vendor network across India and Dubai.

Quality Control & Problem Solving

• Conduct rigorous quality checks before and during events.
• Anticipate challenges and implement quick resolutions on ground.
• Ensure every event reflects Zellar’s premium quality and high creative standards.

Qualifications

• Bachelor’s degree in Event Management, Hospitality, Business, or related field.
• 7–12 years of experience in event operations, project management, or production with premium event agencies, hotels, or experiential firms.
• Proven track record of leading multi-city teams and delivering large-scale corporate or luxury events.
• Strong understanding of event production, AV, staging, decor, licensing, and end-to-end logistics.
• Excellent leadership, communication, crisis management, and stakeholder-handling skills.
• Ability to work under pressure and manage simultaneous large projects with precision.

Why Join Us?

At Zellar International, you will lead the backbone of our operations across India and Dubai. You will work on high-impact summits, global incentives, luxury experiences, and marquee corporate events. This role gives you the opportunity to shape operational excellence, build strong teams, and play a pivotal role in Zellar’s growth story.

Pay: ₹80,000.00 - ₹90,000.00 per month

Work Location: In person