A role in the Contact Center Technology and Customer Experience (CX) platform sector, focused on deploying and customising cloud-based omnichannel contact centre solutions. The team delivers integrations, IVR and routing logic that drive measurable improvements in customer satisfaction and agent efficiency. Primary title: NICE CXone Developer. Location: India (On-site).

Role & Responsibilities

• Design, develop and customise NICE CXone call flows, IVR scripts and omnichannel routing using CXone Studio and platform components.
• Implement and maintain integrations between CXone and CRM/telephony systems via CXone REST APIs and web services.
• Troubleshoot production incidents, perform root-cause analysis and deploy fixes with clear rollback and post-mortem documentation.
• Build reusable components, automation scripts and adapters to accelerate integrations and improve maintainability.
• Collaborate with business analysts, QA and operations to translate requirements into technical designs, test plans and deployment artefacts.
• Create and maintain technical documentation, runbooks and monitoring dashboards for on-site support teams.

Skills & Qualifications

Must-Have

• NICE CXone
• CXone Studio
• CXone REST API
• IVR Design
• JavaScript
• CTI Integration

Preferred

• Node.js
• NICE inContact
• Salesforce Integration

Benefits & Culture Highlights

• Hands-on, delivery-focused on-site role with exposure to large enterprise CX implementations.
• Collaborative engineering culture, technical mentorship and opportunities to lead integration projects.
• Competitive compensation, training allowance and career progression into CX architecture roles.

Skills: javascript,nice cxone developer/engineer,node.js