Cut Admin Job Description.

Position-Cut Admin

Experience-8+years

Location-Remote

Roles & Responsibilities.

• Provide operational support for Network Migration, Deployment, and Implementation Projects.
• Manage multiple parties during Client Cut bridges, ensuring smooth transitions.
• Ensure adherence to Project Procedures by all teams involved in cut events.
• Escalate issues promptly to appropriate resources during Client cut bridges.
• Collaborate with Cut engineers to develop solutions for issues during Client Cut bridges.
• Produce detailed notes and concise hourly reports during scheduled Client cut events.
• Utilize ITIL Service Management practices in daily operations.
• Review schedules and Method of Procedures (MOPs) for all scheduled Client Cuts on a daily basis.
• Assist in the preparation and participation of weekly operations meetings for Managed Service Clients.
• Prepare operational reporting for Monthly and Quarterly meetings.
• Manage Infrastructure Services Escalation bridges effectively.
• Contribute to the creation of Root Cause Analysis for all Critical Incidents.
• Create and update documentation including Standard Operating Processes and Procedures.
• Work closely with Service Delivery Managers to complete operational tasks.
• Monitor SLA/SLT/SLO measurements daily to ensure compliance for assigned clients.

Qualifications:

Education:

• Associate’s Degree in Business, IT, or related field OR equivalent experience.

Certifications:

• ITIL certification is desirable.

Work Experience:

• 3+ years of Cut Administration, Incident Management, or Crisis Management experience required.
• Experience in Network Migration, Deployment, and Implementation Projects.

Specialized Knowledge, Skills, and Abilities:

• Advanced Skills in MS Office applications including Excel, Word, and Outlook.
• Experience with ServiceNow and SharePoint is a plus.
• Ability to work independently and aggressively track incidents.
• Excellent documentation skills and attention to detail.
• Strong communication skills, both written and verbal, with the ability to present effectively.
• Ability to effectively manage multiple conversations simultaneously.
• Exposure to technology projects and project management.
• Strong problem-solving and research skills.
• Ability to work in a team environment effectively.