Gallagher & Mohan is a distinguished firm specializing in delivering world-class financial analysis, marketing expertise, and accounting support tailored to the real estate sector. We serve an exclusive clientele of private equity investors, developers, fund managers, brokers, and other industry leaders. Renowned for our commitment to excellence, clear communication, and strong work ethic, we seamlessly integrate with our clients’ teams to create long-term value. Our portfolio spans diverse real estate transactions—from multifamily apartment communities to large-scale office towers across the United States and European markets, with deal sizes typically ranging from $25 million to over $500 million USD. The Communications & Resident Engagement Specialist plays a critical role in resident engagement by ensuring clear, timely, and effective communication with residents and onsite teams across the multifamily portfolio in US. This role focuses heavily on resident satisfaction, renewal support, and operational communication consistency. The ideal candidate understands property management workflows and can translate operational updates into resident-friendly messaging that improves overall community experience. Operational Resident Communications Develop standardized communication templates for property managers and leasing teams Coordinate portfolio-wide messaging related to rent changes, policy updates, and operational transitions Ensure timely communication delivery through CRM platforms, resident portals, SMS, and email systems Resident Management CRM Oversight Manage and optimize resident communication across multiple funnels: telephone, emails, and web. Track communication performance metrics (open rates, response rates, engagement trends) Resident Experience & Retention Develop engagement campaigns to support renewals and improve resident satisfaction Create monthly community newsletters and resident engagement initiatives Monitor resident feedback and online reviews; Partner with property managers to identify communication breakdowns impacting retention Internal Operations Support Serve as liaison between corporate operations and onsite teams Provide communication training and best-practice guidance to property staff Education & Experience • Bachelor’s degree in Communications, Business, Hospitality, or related field • 2–5 years of experience in multifamily property management, resident services, or operational communications will be given a preference • Demonstrated hands-on experience with management CRM systems Knowledge of property management and resident CRM platforms (e.g., Experience building email/SMS workflows and database segmentation Strong Microsoft Office / Google Workspace skills Ability to analyze CRM engagement data and translate insights into action Excellent written and professional communication skills Ability to manage multiple properties and urgent deadlines Service-oriented and solutions-driven