Job Description Roles and Responsibilities To lead presales activities, including responding to RFPs/RFIs, preparing proposals, and conducting client presentations. To develop solution architectures and technical roadmaps To collaborate with sales teams to define go-to-market strategies and value propositions. To provide industry-specific consulting across BFSI, Retail, Manufacturing, Healthcare, or other domains. To drive process optimization and automation initiatives using emerging technologies. To collaborate with delivery teams to ensure seamless execution of proposed solutions. Must Have Skills 8-15 years of experience in presales, solutions consulting, or domain consulting. Strong expertise in solution architecture, business analysis, and consulting methodologies. Experience in cloud, AI/ML, automation, and digital transformation solutions. Preferred knowledge of industry-leading tools and platforms (e.g., AWS, Azure, Salesforce, SAP, ServiceNow). Skills Required RoleManager – Customer Service transformation Industry TypeITES/BPO/KPO Functional AreaITES/BPO/Customer Service Required Education Bachelor Degree Employment TypeFull Time, Permanent Key Skills • DIGITAL TRANFORMATION Other Information Job CodeGO/JC/2468/2026 Recruiter NameRamya V