Job Description

Roles and Responsibilities

To lead presales activities, including responding to RFPs/RFIs, preparing proposals, and conducting client presentations.

To develop solution architectures and technical roadmaps

To collaborate with sales teams to define go-to-market strategies and value propositions.

To provide industry-specific consulting across BFSI, Retail, Manufacturing, Healthcare, or other domains.

To drive process optimization and automation initiatives using emerging technologies.

To collaborate with delivery teams to ensure seamless execution of proposed solutions.

Must Have Skills

8-15 years of experience in presales, solutions consulting, or domain consulting.

Strong expertise in solution architecture, business analysis, and consulting methodologies.

Experience in cloud, AI/ML, automation, and digital transformation solutions.

Preferred knowledge of industry-leading tools and platforms (e.g., AWS, Azure, Salesforce, SAP, ServiceNow).

Skills Required

RoleManager Customer Service transformation

Industry TypeITES/BPO/KPO

Functional AreaITES/BPO/Customer Service

Required Education Bachelor Degree

Employment TypeFull Time, Permanent

Key Skills

• DIGITAL TRANFORMATION

Other Information

Job CodeGO/JC/2468/2026

Recruiter NameRamya V